Helpdesk Officer X 2

2 weeks ago

Brisbane, Queensland, Australia u&u Recruitment Partners Full time

About the role:

Your key responsibilities:

Follow defined service quality standards to ensure high quality customer service to users;
Provide high level ICT technical expertise, support and administration across End User Computing by maintaining the operational environments that supports the business;
Provide support and assistance to the team in the clarification and prioritisation of tasks by ensuring assigned priorities are met in accordance with defined service levels;
Supervise and manage ICT suppliers by adhering to policies and procedures and seeking collaborative opportunities to improve service provision;
Supervise / mentor a technical team by adhering to unit and organisational goals and procedures; and


Communicate with senior stakeholders across the Department as required and provide an escalation point to resolve and provide solutions on the more difficult customer issues.


What will you bring:

Proven ability in End User Computing operations, including analytical and problem-solving abilities for identifying, defining and solving technical and operational problems;
Proven ability to acquire knowledge of a modern ICT environment with solid technical experience in relation to solving problems with network aware software and hardware;
Proven ability to supervise own workflow, prioritise tasks and meet deadlines in a professional and positive manner utilising a high level of initiative with mínimal supervision;
Proven ability to adhere to and participate in ITSM practices such as change management;
Proven ability in interpersonal, team building and negotiation skills in an ICT environment; and


Proven ability in providing excellent customer service, oral and written communication skills and an understanding of equity in the workplace.

Qualifications, professional registration, conditions and other requirements

A driver's licence (C class) would be highly desirable given you will be required to travel between two different sites from Jan 2024; and

Participating in on-call arrangements may be a requirement of this position.

Nicky Stanway.

DELIVERY LEAD, INFORMATION TECHNOLOGY

Get in touch
Call me on
Visit me at the Brisbane offices
Connect with me on LinkedIn

  • Helpdesk Support

    2 weeks ago

    Brisbane, Queensland, Australia Mansell Taylor Consulting Pty Ltd Full time

    6 month contract Work from the office in Boondall Immediate startWe are working exclusively on a 6 month contract for a Helpdesk Support officer providing Level 1 and Level 2 IT Support in the manufacturing industry. Working onsite at their Boondall office you will be tasked with the role of commissioning equipment, hardware builds, helpdesk support,...

  • Helpdesk / Level 2 Support

    2 weeks ago

    Brisbane, Queensland, Australia Empire Careers Full time

    Location : BrisbaneJob Type : ContractJob Salary : CompetitiveAre you available immediately and looking for a short-term contract role over the Christmas period? Our client, a QLD Government Department, is seeking a motivated ICT Officer/Service Desk Level 2, to work within their organization providing technical issue resolution services to clients seeking...

  • Helpdesk Officer

    2 weeks ago

    Brisbane, Queensland, Australia PeopleIn Full time

    Join an ASX-listed Company Join a fun and collaborative team Flexible WFH arrangements_Who are we?_We are PeopleIN. We are the largest ASX-listed workforce management and staffing company in Australia and New Zealand.At PeopleIN, we exist to make an extraordinary impact by harnessing the talent in people. Connecting more than 10,000 Aussies with new roles...

  • IT Helpdesk Support Officer

    2 weeks ago

    Brisbane, Queensland, Australia G.D. Mitchell Enterprises Pty. Ltd. Full time

    Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals...

  • 2 X Senior Procurement Officer

    2 weeks ago

    Brisbane, Queensland, Australia Lime Recruitment Full time

    Lime Recruitment is currently working with a government department to recruit 2 X Senior Procurement Officer contracts for 6 months with 2 X 3 month extension options based in the Brisbane CBD and working from home. Responsibilities will include: Tactical procurement through procurement planning and provision of end-to-end procurement activities in relation...

  • Helpdesk Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Klohn Crippen Berger Full time

    KCB Australia Pty Ltd (KCB) is a team of professionals whose passion is to provide solutions to our clients while reducing potential risks to the wider community and environment. Our clients are predominantly from the resources sector and we work on both Australian and international projects.We have an opportunity for a hands on Helpdesk Analyst, working...

  • 2 X Procurement Officers

    2 weeks ago

    Brisbane, Queensland, Australia Concept Recruitment Specialists Full time

    Located in Brisbane City Anticipated 6 month contract with possible extension- $ $65.68 per hour + super2 x Procurement Officers - State Government Department Located in Brisbane City Anticipated 6 month contract with possible extension- $ $65.68 per hour + superABOUT THE CLIENT AND ROLEOur client is a Queensland Government agency based in Brisbane City....

  • 2 X Compliance Officers

    2 weeks ago

    Brisbane, Queensland, Australia Concept Recruitment Specialists Full time

    Located in Brisbane Southside 3 month contract with the potential for extension- $42 per hour + super2 x Compliance Officers - State Government Department Located in Brisbane Southside 3 month contract with the potential for extension- $42 per hour + superABOUT THE CLIENT AND ROLEOur client is a Queensland Government agency based in Brisbane City. They are...

  • 2 x Senior Procurement Officers AO6

    2 weeks ago

    Brisbane, Queensland, Australia Troocoo Full time

    TroocooTroocoo are partnering with this leading QLD State Government Department in the recruitment of 2 x Senior Procurement Officers (AO6). These roles are commencing ASAP for an initial 6 months, with possibility of (2 x 3 month extensions). Brisbane CBD location - with WFH options available. Hourly rate dependent on experience: $ $76.53 p/hour + super ...

  • Paralegal X 2

    2 weeks ago

    Brisbane, Queensland, Australia Elias Recruitment Full time

    Paralegal x 2: up to $67K+s Top Brisbane CBD location Rare opportunity to work in native title spaceThis is THE perfect opportunity for a junior level Paralegal (newly Graduated or Student) to work for an organisation who delivers a comprehensive and holistic legal service to support traditional owners in the pursuit of their native title rights and...

  • Civil Supervisor X 2

    2 weeks ago

    Brisbane, Queensland, Australia David The Company Pty Ltd Full time

    1 x 10/4 roster Moranbah (FIFO Brisbane, or DIDO) 1 x 2/1 roster Mt Isa. (FIFO Townsville or Brisbane) Kick off JanuaryHands up who enjoys working in a smaller team where you have high visibility for your efforts?How about working with a Construction Manager who gets the value of developing the people on the team?With some recent project wins, they now need...

  • 2 X Revenue

    2 weeks ago

    Brisbane, Queensland, Australia Concept Recruitment Specialists Full time

    Monday Friday 36.25 hrs/week- $ $36.62 ph + super Temporary short term contracts2 x Revenue & Property Admin Officers - Brisbane Southside Monday Friday 36.25 hrs/week- $ $36.62 ph + super Temporary short term contracts***ABOUT THE CLIENT AND ROLEOur client is a Queensland Local Government agency based in Brisbane's Southside, and they are currently...

  • Accounts Payable Officer X 2

    2 weeks ago

    Brisbane, Queensland, Australia People2people Full time

    Highly commercial, community focused organisation, CBD location, Commence ASAPJoin an organisation that prides itself on it's invaluable contributions to people at risk within our community and values an inclusive and supportive organisational culture.The lengthy tenure of employees is also testament to this organisational culture.Due to rapid growth and the...

  • 2 x Training Officer

    2 weeks ago

    Brisbane, Queensland, Australia Lime Recruitment Full time

    Lime Recruitment is currently working with a government department to recruit 2 x Training Officer contracts to 30/11/2024 with possible extension based in the Brisbane CBD and working from home. The Training Officer will work within a team of training professionals with the goal that all training plans and artefacts and the delivery of training aligns with...

  • Accounts Payable Officer X 2

    2 weeks ago

    Brisbane, Queensland, Australia People2people Full time

    Highly commercial, community focused organisation, CBD location, Commence ASAPJoin an organisation that prides itself on it's invaluable contributions to people at risk within our community and values an inclusive and supportive organisational culture.The lengthy tenure of employees is also testament to this organisational culture.Due to rapid growth and the...

  • Accounts Payable Officer x 2

    2 weeks ago

    Brisbane, Queensland, Australia people2people Full time

    Highly commercial, community focused organisation, CBD location, Commence ASAP Join an organisation that prides itself on it's invaluable contributions to people at risk within our community and values an inclusive and supportive organisational culture. The lengthy tenure of employees is also testament to this organisational culture. Due to rapid growth and...

  • Marketing Advisor X 2

    2 weeks ago

    Brisbane, Queensland, Australia Sharp & Carter Full time

    Not-for-profit industry | Brisbane Inner East location 2 x 12 month fixed term contract | potential for permanent Salary between $80k to $87k plus superOur client is an independent, purpose driven not-for-profit organisation that has had a presence in local communities in Queensland, New South Wales, and Victoria for 70 years, with their corporate office...

  • Accounts Payable Officer x 2

    2 weeks ago

    Brisbane, Queensland, Australia people2people Full time

    Highly commercial, community focused organisation, CBD location, Commence ASAPJoin an organisation that prides itself on it's invaluable contributions to people at risk within our community and values an inclusive and supportive organisational culture. The lengthy tenure of employees is also testament to this organisational culture. Due to rapid growth and...

  • IT Level 1 Helpdesk

    2 weeks ago

    Brisbane, Queensland, Australia Aussie Broadband Full time

    Aussie Broadband's (ABB) purpose is to the change the game.As our IT Level 1 Helpdesk, you'll support this by providing first level local and remote IT support to Aussie staff; and maintaining our internal IT infrastructure. At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it because it means...

  • Helpdesk Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Cadence Full time

    Contract opportunity. Immediate start Fun, collaborative environment Possibility of on going extensionsCadence Connect have been engaged on an exclusive basis to source a talented Helpdesk Analyst. You will be joining an well known global brand and given the opportunity to learn and develop your skill set. This is a contract opportunity with an immediate...