Case Co-ordinator

2 weeks ago

Parramatta, Australia NSW Department of Communities and Justice Full time

Division: Courts Tribunals and Service Delivery- Location: Parramatta, NSW, AU, 2150- Req ID: 65421**Location - Parramatta**

**Ongoing full-time opportunity**

**Salary ranging from $79,032 to $86,539pa. Plus, employer contribution to superannuation (11%) and annual leave loading (17.5%)**

**Your role**

Case Co-ordinators are the first point of contact for clients and referrers seeking assistance to resolve disputes.

CJC provides services for a wide variety of disputes including family, workplace, neighbourhood, commercial, clubs & associations, wills and estates, social/friends, guardianship, business/consumer, as well as small
- and large-scale disputes.

**What you’ll do**

Case Co-ordinators provide information regarding CJC services; assist parties with skills and strategies to settle disputes themselves; conduct preliminary interviews to determine the suitability for mediation and/or other settlement processes; prepare parties for mediation and administer the organisation of mediation sessions throughout NSW.

You will work as part the Case Coordination team, managing your own caseload, but also collaborating with other team members and CJC mediators, on how best to support clients to resolve their disputes.

**What we’re looking for**
- Mediation training which meets the National Mediator Accreditation Standards or Family Dispute Resolution Practitioner or equivalent training, qualifications or professional development in alternative dispute resolution (ADR), law, or social sciences
- Demonstrated experience in assisting people from diverse backgrounds including Aboriginal and Torres Strait Islander; culturally and linguistically diverse; people with disabilities.
- Demonstrated experience in high volume case coordination, case management or equivalent such as high level administrative and organisational experience.
- Demonstrated experience providing professional and empathic assistance to clients displaying difficult and challenging behaviours including emotional distress.

Download the **Role Description**

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible work environment
- Competitive pay and conditions
- Learning and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach an up-to-date resume (maximum 5 pages) and a cover letter (maximum 2 pages) with a brief outline on how you meet the requirements of the role under ‘Key Accountabilities’.

Describe a time when you implemented your mediation or equivalent ADR training, knowledge, and experience to support clients achieve positive outcomes.

**Applications close **25th March 2024 at 11:59pm AEDT.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit **Your recruitment journey on the DCJ website**.

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