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Operations Manager of Intensive Youth Support
4 months ago
About the Opportunity:
Exciting work in 2024 has seen an enhanced Frontyard Youth Service and co-located Intensive Youth Support portfolio.
This leadership opportunity is perfect for a passionate experienced individual with strong leadership, managerial, and change management skills, including an interest in driving service innovation, quality, building networks, and strong partnership skills.
This position is responsible for overseeing the day-to-day operational management and leadership of the Frontyard Intensive Youth Support programs which comprise of Frontyard Entry Point & Housing, Intensive Case management, Youth Engagement & Participation, Young Women's Crisis Services & Amplify Family Violence Pilot, Mental Health Check-In and the related programs and budgets.
The position also provides stakeholder management of external partners that provide on-site services, including Youth Projects, Centrelink, Youth Law, and Young People's Health Service.
Frontyard aims to support young people to meet their physical, emotional, and social needs and to develop pathways out of homelessness.
Many of the services at Frontyard work with young people across greater Melbourne, including the statewide Youth Homelessness Entry Point.
About you:
We are looking for someone who can perform the below duties and be:
- We are looking for someone who can perform the below duties and be:
- Responsible for the provision of highquality programs for young people who are experiencing homelessness.
- Drive a positive workplace culture that ensures employees are productive, and actively contribute to program goals. This includes working with direct reports to ensure all employees receive high quality leadership, coaching, supervision, and performance appraisals.
- Manage the human resource needs including recruiting, managing, and developing employees in the portfolio.
- Create an environment that will disrupt disadvantage for young people through utilising a healing
- Exercise a high level of responsibility for the work undertaken by all employees, including undertaking the planning, direction, management, and evaluation of day to day and future program operations.
- Responsible for ensuring satisfactory program performance against targets, reporting, contracts, and quality compliance.
- Provide leadership and expert advice/secondary consult to employees, including 5 direct reports, working with young people experiencing multiple and complex needs, and support employees to develop comprehensive care plans and risk assessments for all young people.
Benefits of working with MCM include:
- Inclusive Employer by the Diversity Council of Australia
- Attractive Salary Packaging benefits
- Supportive learning and development environment
- Culture of continuous improvement
- Bravo MCM Reward, Recognition and Wellbeing Platform
Essential:
- A bachelor's degree in Youth Work, Social Science, Social Work or related fields with extensive experience working with young people that have experienced adverse childhood experiences and at least 4 years in a leadership role.
- A demonstrated ability to lead, guide, supervise and support employees with a sound understanding of supervision guidelines and best practice principles, ideally in community services or related field.
- Extensive knowledge and understanding of current issues and trends in the youth homelessness and housing sectors and related fields.
- Sound theoretical practice in working with young people experiencing homelessness and case management based on best practice and current theory.
- Ability to develop and manage multiple partnerships and stakeholder relations.
- Commitment to promote lived experience expertise and Peer Workforce opportunities.
- Demonstrated experience, knowledge, and skills in the delivery of human services, preferably in a specialist homelessness program.
Desirable:
- A comprehensive understanding of current government reform and policy and demonstrated ability to participate effectively in sector reform and implement change.
- Sound, current knowledge of the Mental Health Act, relevant legislation, and current strategic directions of public mental health and primary health care services.
Screening Criteria:
- National Police check
- Working with Children check or ability to obtain
- Valid Victorian Drivers license
- Right to Work in Australia
About MCM:
We are a leading not for profit, purpose-driven organisation that offers a broad range of services in Early Years, Disability, Homelessness and Family Services, Palliative Care and Education.
Our Commitment to Diversity:
At MCM, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity and inclusion helps us to attract, recruit, engage and retain a team of talented people.
Our commitment to Safety:
MCM is committed to the safety of its clients a
