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Groups & Events Executive Intercontinental
3 months ago
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs.InterContinental Hotels Group inspires us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
What's the job?
As a Groups & Events Executive you'll make sure all our clients' group booking and events run smoothly - acting as both brand ambassador and trusted partner - you'll connect internal teams to deliver a seamless experience for planners, hosts and meeting attendees or group guests.
Your day-to-day
- Take responsibility for the coordination and monitoring of all meetings and convention business, special events and leisure groups
- Coordinate the allocation of space for the conference and associated events
- Manage the rooming list process for all group segments
- Conduct room familiarizations, pre conference/ group briefings and site inspections
- Under the direction of Groups & Events Manager this person will also develop and maintain working relationships with;
- Proactive sales initiatives for need periods and ensure maximum revenue is achieved during the peak season
- Liaise with the Revenue Team & Reservations Department for room availability and room preferences
- Liaise with the following departments in procurement of the business; Sales Team, IHG Voice Team and Regional Sales & Marketing Team
- Ensure Delphi system is maintained and monitored to ensure correct information is updated, Delphi FDC reports and audits to ensure the team is following these standards
- Ensure contracts are completed and revised
- Manage the standards and procedures of the department, for instance, ensuring that business has been signed prior to commence planning and deposit schedules applied.
- Maintains data accuracy as per established procedures
- Monitor and share competitor/ client activities to assist in developing ideas and strategies to exceed performance and market share
- Drives upselling incentives to exceed department budget/ forecast
- Ensures payments of all accounts are received as per contracted terms & conditions.
- Communicate client requirements and other relevant account / segment information to all relevant departments to ensure their expectations are exceeded
What we need from you
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Proficient in the use of Microsoft Office, Opera and Delphi
- Problem solving and organizational abilities
- Flexible work approach
- Bachelor's Degree or Diploma in Hotel Administration, Hotel Management or equivalent
- Proactive approach, with strong drive for team results and a track record of achievement
- Demonstrated event planning ability including organizing, Banquet Event Order creation, communicating with departments and effectively delivering to meet the expectations of the client.
- Minimum 2 years' experience in front office / guest services or related roles.
How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day.
Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the
- True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings.
