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Executive General Manager, Culture, Capability and

3 months ago

Melbourne, Victoria, Australia Fisher Leadership Full time
Bring a track record of change agency aligned to business performance

  • Drive best of class employee experience and engagement
  • Join a revitalised senior leadership team

The Position


The Executive General Manager, Culture, Capability and Communication (EGM CCC) will provide strategic and operational leadership to develop a flexible, high-performance culture where people at the TIO will thrive.

The role will optimise organisational performance in a changing communications environment and drive programs and outcomes across employee engagement, capability build and development.


Reporting into the Ombudsman and leading a direct team of five, the role will create the environment to drive the service and digital transformation of the TIO forward and also sponsor contemporary and impactful communications and stakeholder engagement strategies.


A key area of focus for this position in the first six month will be aligning the team, developing a strategy and framework to build organisational wide capability, and acting as a trusted adviser within the organisation to build deep and trusted relationships.


You will have a track record in leading transformational change programs, strategies and frameworks that deliver positive and innovative solutions.

You will be a highly motivational leader, with the proven ability to collaborate with peers, build a positive team culture, and connect teams with organisational values and goals,


Through an inclusive leadership approach, you will have contributed to business strategy, fostered high levels of employee engagement and promoted performance uplift.

Generalist P&C experience is required with employee relations nous.

The Organisation
The Telecommunications Industry Ombudsman Limited (TIO) was established nearly 30 years ago.

Their purpose is to provide a fair, independent, and accessible external dispute resolution service for individual consumers, occupiers and owners of property, small businesses and not-for-profits who have been unable to resolve their complaint with a phone or internet service provider.

TIO collects and reviews information about complaints provided by consumers, occupiers, and service providers.

They use these insights to provide analysis and views to the community, regulators, government and the telecommunications industry about matters that are impacting, or may impact, on telecommunications consumers.

The TIO is a not-for-profit company, limited by guarantee and governed by a Board of Directors.

To apply - please click on 'APPLY ONLINE' using reference TIOccc0423 addressing your cover letter and resume to David Baber or Dani White, of Fisher Leadership, or call for a confidential discussion.