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Senior Officer, Future Resident Engagement
3 months ago
Apply now
Job no:
555631Work type:
Part-timeLocation:
Melbourne - BurwoodCategories:
Administration, Student Services, Customer Service
Based at our Melbourne, Burwood CampusPart-time and continuingHEW 6 $89,012 - $96, % Superannuation (pro rata, part time)
Deakin is a cutting-edge public university in Victoria, revolutionising education with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and our dynamic online Campus.
We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.
At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.
About the role:
The Senior Officer, Future Resident Engagement, is responsible for actively promoting Deakin on campus accommodation to prospective undergraduate and postgraduate students and their key influencers.
The position will represent Deakin Residential Services at face to face and digital future student events and provide excellent customer service and accurate information about each of our accommodation precincts.
The position supports the work of the team in the coordination and delivery of a broad range of future engagement strategies, events, school visits and activities.
This includes communications, presentations, tours, and expos.In addition, the role is responsible for establishing and maintaining excellent relationships with a network of secondary school careers advisors and key internal stakeholders to understand business needs and deliver customer focused and effective services.
This role primarily involves promoting Deakin's on-campus accommodation to prospective undergraduate and postgraduate students and their influencers.This position requires representing Deakin Residential Services at various events, both face-to-face and digital, and providing exceptional customer service by offering accurate information about the accommodation precincts.
As a Senior Officer, Future Resident Engagement, you will:Act as a coach and work with team members to facilitate growth and development by giving balanced, constructive feedback considering individual capability and team performance.
Implement strategies to promote positive emotional wellbeing across the team and regularly reflect on own behaviourBring a strong customer mindset.
Strive for excellence and consult regularly with staff/students/stakeholders to clarify who requires the information, the purpose for which it is required, criteria for success and where and when advice and recommendation is required.
Respond to feedback from stakeholders regarding their satisfaction and perspective with services received with openness and transparencyCommunicate with confidence using examples and the most appropriate influencing technique for a given situation to increase understanding and supportChallenge existing processes by formulating creative and inclusive alternative solutions and benefits.
Promote solutions to modernise work practices and ensure alignment with Deakin's strategic directionPlan and prioritises work and critical activities appropriately and recognises barriers to achieving outcomes, finds effective ways to deal with them and evaluates progress.
Seek to continuously improve and apply critical learnings from projects and initiatives across the UniversityTo be successful, you'll have:
A Degree with subsequent relevant experience; orExtensive experience and specialist knowledge or broad knowledge in technical or administrative fields; orAn equivalent combination of relevant experience and/or education/training in marketing, communications, PR.
Experience in one or more of the following fields:marketing, student recruitment, communications, account management, events or related areas.
Experience project managing activities or programs of work to achieve key objectivesSuperior interpersonal, verbal and written communication skills, including confidently addressing both large and small audiences.
Experience managing a CRM system to track and report on account management programs and activities and advanced ability to use the wider Microsoft suite, including PowerPoint and spreadsheets.
Special RequirementsInfrequent work outside business hours is required (e.g., work at evening or weekend events is required)Infrequent travel will be required describe further (e.g.
Here's how to apply:
Please submit your updated resume and a short cover letter outlining your skills and experience.
For a confidential discussion regarding this role, please contact
Angela Fragiacomo, Marketing & Communications Manager, DRS,
on a copy of the position description, please see below:Applications for this position close on Sunday 26 May 2024
Are You Ready?Deakin is a Victorian university with a global impact.
We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.
We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers.
We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.
We value diversity and aim to build an inclusive environment that champions, embraces and respects differences.We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.
Advertised:
14 May 2024
AUS Eastern Standard TimeApplications close:
26 May 2024
AUS Eastern Standard Time
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