![Calvary Community Care](https://media.trabajo.org/img/noimg.jpg)
Ict Service Desk Officer
2 weeks ago
Permanent
Closing on:
Feb
Make a difference at one of Australia's leading health care providers
Generous salary packaging benefits, ongoing professional development and supportive team environment
Flexible Working arrangements
Location:
Sydney
About the role
The position of the ICT Service Desk Officer will be the first point of contact for any enquires for both internal and external users.
It is expected that this role will deal with all Calvary streams - Public and Private Hospitals, Aged Care and Community Services and ensure systems supported by National ICT suit the needs of each service.
Each Business Stream and Site will vary on the services they provide e.g. Maternity, Mental Health, Rehab, ICU, etc. therefore the understanding of Health Care Business Processes needs to be broad.Key Responsibilities
Provide first line support for any information technology issues and problems
Provide assistance by phone, face to face, and using a ticket management system.
Create internal and external user documentation and assist end users with issue resolutions
Participate in Calvary Change Control process and ensure all changes carried out in regards to National Systems have both Technical and End User documentation
What you bring
Relevant tertiary qualifications in Information Technology
Demonstrated experience in operating in a fast paced environment with the ability to prioritise and escalate tasks as required
Excellent organisational and time management skills
Strong customer service focus with strong communication and interpersonal skills
Desirable:
Previous IT experience within Private or Public health care sector
Experience with clinical and/or hospital-related technologies
- JIRA Service Desk
- Citrix
- Active Directory
- Windows environment
- ITIL Foundation v3 or v4
We are a leading provider of quality, integrated care that puts our patients, residents and clients at the centre of everything we do.
Founded in Australia in 1885, we're one of the largest providers of health, aged and community care with over 18,000 staff and volunteers, 14 Public and Private Hospitals, 72 Residential Care and Retirement Communities and 19 Community Care Centres.
Why work for Calvary?Please note the following:
Only applicants with a valid right to work in Australia will be considered.
Calvary has a mandatory COVID-19 vaccination requirement for all workers. You will also be required to provide evidence of other immunisation as required for your role
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