Current jobs related to Ict Service Desk Manager - Sydney, New South Wales - Hudson Australia

  • ICT Service Manager

    6 days ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    Job Opportunity: ICT Service ManagerWe are seeking a highly skilled and motivated ICT Service Manager to join our team at Legal Aid NSW. As an ICT Service Manager, you will be responsible for overseeing the management of the IT service desk, ensuring service level agreement (SLA) reporting and monitoring, and providing efficient business administration...

  • ICT Service Manager

    1 week ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    Job Opportunity: ICT Service ManagerWe are seeking a highly skilled and motivated ICT Service Manager to join our team at Legal Aid NSW. As an ICT Service Manager, you will be responsible for overseeing the management of the IT service desk, ensuring service level agreement (SLA) reporting and monitoring, and providing efficient business administration...

  • ICT Service Manager

    3 days ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    Job Opportunity: ICT Service ManagerWe are seeking a highly skilled and motivated ICT Service Manager to join our team at Legal Aid NSW. As an ICT Service Manager, you will be responsible for overseeing the management of the IT service desk, ensuring service level agreement (SLA) reporting and monitoring, and providing efficient business administration...

  • ICT Service Manager

    2 weeks ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    Job SummaryWe are seeking a highly skilled and motivated ICT Service Manager to join our organisation at Legal Aid NSW. As an ICT Service Manager, you will be responsible for overseeing the management of the IT service desk, ensuring service level agreement (SLA) reporting and monitoring, and providing efficient business administration support.Key...

  • Service Desk Analyst

    7 days ago

    Sydney, New South Wales, Australia Telstra Full time

    Job Title: Service Desk AnalystWe are seeking a highly motivated and passionate Service Desk Analyst to join our Service Assurance Operations Team at Telstra.This is a 24-month fixed term position based in Canberra / Paddington (Sydney) / Paddington (Sydney).Key Responsibilities:Respond promptly, courteously, and efficiently to customer phone inquiries.Log...

  • Service Desk Analyst

    3 days ago

    Sydney, New South Wales, Australia Telstra Full time

    Job Title: Service Desk AnalystWe are seeking a highly motivated and passionate Service Desk Analyst to join our Service Assurance Operations Team at Telstra.This is a 24-month fixed term position based in Canberra / Paddington (Sydney) / Paddington (Sydney).Key Responsibilities:Respond promptly, courteously, and efficiently to customer phone inquiries.Log...

  • Service Desk Analyst

    3 days ago

    Sydney, New South Wales, Australia AC3 Australia Full time

    About the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at AC3 Australia. As a Service Desk Analyst, you will be responsible for providing high-quality technical support to our clients and internal stakeholders.Key ResponsibilitiesProvide Level 1 & 2 technical support via telephone, email, face-to-face, or remotelyTroubleshoot...

  • ICT Services Manager

    2 weeks ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    Position OverviewThe ICT Services Manager plays a pivotal role in ensuring the delivery of exceptional information and communication technology services within the educational environment. This position is essential for diagnosing and resolving intricate technical issues while implementing standardized infrastructure, hardware, and systems.Key...

  • Service Desk Support Specialist

    1 week ago

    Sydney, New South Wales, Australia AC3 Australia Full time

    {"title": "Service Desk Support Specialist", "content": "About the RoleWe are seeking a highly skilled Service Desk Support Specialist to join our team at AC3 Australia. As a Service Desk Support Specialist, you will be responsible for providing high-quality technical support to our clients and internal teams.Key ResponsibilitiesProvide Level 1 & 2 technical...

  • ICT Services Manager

    2 weeks ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    Position OverviewThe role of the Technical Support Manager is crucial in ensuring the provision of exceptional ICT services within the educational environment. This position involves diagnosing and resolving intricate technical issues, alongside the implementation of standardized infrastructure, hardware, and systems.Key ResponsibilitiesDeliver high-quality...

  • Service Desk Analyst

    6 days ago

    Sydney, New South Wales, Australia Telstra Corporation Full time

    About the RoleWe are seeking a highly motivated and passionate Service Desk Analyst to join our Service Assurance Operations Team at Telstra.This is a 24-month fixed term position based in Canberra / Paddington (Sydney).Key ResponsibilitiesProvide exceptional customer service by responding promptly and efficiently to customer inquiries.Log and categorize...

  • ICT Services Manager

    2 weeks ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    Position OverviewThe Technical Support Manager plays a pivotal role in ensuring the effective delivery of high-quality Information and Communication Technology (ICT) services within the educational environment. This position is responsible for diagnosing and resolving complex technical issues, as well as implementing the department's standardized...

  • Service Desk Manager

    1 week ago

    Sydney, New South Wales, Australia CKE Restaurants Full time

    {"title": "Service Desk Manager", "description": "About the RoleScape is a leading provider of student accommodation in Australia, offering a unique living experience to 17,000 students. We are seeking a motivated individual to establish a culture of efficiency, accountability, and transparency in IT Operations.The Service Desk Manager will ensure IT...

  • Service Desk Analyst

    5 days ago

    Sydney, New South Wales, Australia Telstra Full time

    About the RoleThis is a 24-month fixed term position based in Canberra / Paddington (Sydney) / Paddington (Sydney). As a Customer Service Specialist, you will play a crucial role in fulfilling and resolving requests raised by Defence customers.Key ResponsibilitiesRespond promptly, courteously, and efficiently to customer phone inquiries.Log and categorize...

  • Service Desk Manager

    1 week ago

    Sydney, New South Wales, Australia Cke Restaurants Full time

    {"title": "Service Desk Manager", "description": "About the RoleWe are seeking a motivated individual to join our technology leadership team as a Service Desk Manager. In this role, you will establish a culture of efficiency, accountability, and transparency in IT Operations.Key ResponsibilitiesEnsure IT services are reliable and end users are fully...

  • Service Management Lead

    2 weeks ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    Position Overview: We are looking for a highly capable and driven ICT Service Manager to enhance our organization. This role is pivotal in managing the IT service desk, ensuring compliance with service level agreements (SLAs), and providing robust administrative support to our business operations. Key Benefits: Stable employment Full-time position with a...

  • Senior Client Services Director

    1 week ago

    Sydney, New South Wales, Australia The Trade Desk, Inc. Full time

    About the RoleThe Trade Desk, Inc. is seeking a seasoned senior leader to join our team as a Director of Client Services. As a key member of our organization, you will be responsible for leading the development of an agency portfolio, providing technical and client service excellence, and driving business growth.Key ResponsibilitiesLead the development of an...

  • ICT Infrastructure Manager

    2 weeks ago

    Sydney, New South Wales, Australia AC3 Australia Full time

    About the RoleWe are seeking an experienced ICT Infrastructure Manager to join our team at AC3 Australia. As a key member of our IT department, you will be responsible for the design, implementation, and maintenance of our IT infrastructure, including servers, networking equipment, and cloud services.Key ResponsibilitiesDesign and implement IT infrastructure...

  • IT Service Desk Analyst

    22 hours ago

    Sydney, New South Wales, Australia Capricorn Full time

    About CapricornCapricorn Society is a Member-based financial services organisation that exists to improve the lives of its Members across Australia and New Zealand. With a strong focus on supporting Members in building stronger automotive businesses, Capricorn provides a range of products and services, including trade credit, risk protection, equipment...

  • Service Desk Officer

    2 days ago

    Sydney, New South Wales, Australia EFinancialCareers Ltd. Full time

    Service Desk Officer Job DescriptionJoin a dynamic and progressive council committed to delivering high-quality services to their community.We are seeking a skilled Service Desk Officer to be the first point of contact for users of council systems, ensuring product performance and handling minor technical issues.Key Responsibilities:Answering service desk...

Ict Service Desk Manager

3 months ago

Sydney, New South Wales, Australia Hudson Australia Full time
An oppourtunity for an ICT Service Desk Manager is available with a Federal Government Agency in Parramatta.


To be successful in the role you will need to have had experience working in a similar role or have the proven ability to perform all of the duties outlined below.


Due to the nature of the position it is a requirment for the applicant to be an Australian Citizen with the ability to obtain an NV1 security clearance.

Duties:

  • Provides daytoday supervision of the Service Desk, with a focus on motivation, culture and performance
  • Manage resources to deliver effective and efficient IT support to the department
  • Ensure all service expectations are being met and investigate when they are not
  • Maintain a sound rapport with all stakeholders
  • Liaise and consult with clients and other areas of the department on technical support issues, problem resolution and assistance
  • Implement procedures, contribute to processes and provide advice on policies that will impact service delivery
  • Ensure that all the queues are properly monitored and the jobs actioned in a timely manner
  • Ensure training, Standard Operating Procedure (SOP), knowledge articles and quick solutions are maintained and being utilised
  • Manage documentation associated with the role and its operations
  • Work with the leadership team for continuous service improvement and keeping them informed
  • Report on operations of the Service Desk with focus on but not limited to the key servicelevel metrics, such as first call resolution, average speed of answer, and abandonment rates
  • Ensure that decisionmaking and advice are outward looking and based on critical analysis and evidence
  • Ensure all staff are aware of outages and system changes that could impact their work
  • Identify opportunities to expand own knowledge and technical skill, seek out others' expertise and assist in the transfer of knowledge to others
  • Liaise with project managers regarding new project roll outs and arrange appropriate training
  • Develop and execute the Service Desk training program
  • Contribute to a positive culture that values innovation and ideas