Sevice Desk Officer

2 weeks ago

Sydney, New South Wales, Australia The Recruitment Company Full time

Location:

Onsite - Work from the Sydney office:


  • Rate: $45
  • $50/hr + Super.

Requirements:

The work required by the role includes:

  • Support of end-user device hardware such as printers, desktops, laptops, monitors, tablets, smartphones, desk phones, accessories and audio-visual equipment.
  • Use a ticketing system to log all requests and issues and promptly respond to Service Desk queries.
  • First and secondlevel windows software support and troubleshooting.
  • Manage hardware and software escalations with vendors.
  • Firstlevel support of network and telephony environment.
  • End user device and venue ICT setup, configuration, and support during Elections.
  • Software deployment and testing
  • Create and update user and technical guides for our Service Desk knowledgebase
  • Maintain asset databases ensuring they are always up to date

Skills and experience:

  • Excellent customer service skills
  • Ability to work well under pressure
  • Good time management skills
  • Experience within the IT industry
  • Good experience installing and configuring computer and network equipment

Essential requirements:

  • Politically neutral with no affiliation to political parties or lobbyists/campaigners.
  • Satisfactory Criminal Record check result.

Working hours:

During election events, you may be required to work rostered hours, after hours and weekends to support business operations.

This role is not WFH suitable and will require to be onsite

Must have Australian citizenship or Permanent Resident and should be residing in NSW.

Benefits of contracting through The Recruitment Company:

  • Best Agency to Work for in Australia 3 years in a row (Great Place To Work)
  • A dedicated Contractor care manager for you
  • Over 1000 positive reviews 97% say we're 'exceptional'
  • Awardwinning contractor benefits package
  • Leading NSW Government supplier since 200
  • Discounted training and certification
  • We can cover you for PI and PL insurance
  • The BEST Christmas in July party in Australia

How to apply:


Due to the immediate start, we will submit CV's as they come in, send your CV now to be considered.

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