Service Desk Analyst

3 weeks ago

Sydney, New South Wales, Australia AC3 Full time
Defined Career Growth Plan

  • Voted #4 Best Place to Work in Australia
  • Comprehensive Employee Benefits Program

DISCLAIMER:

Australian/New Zealand Permanent Residency or Citizenship and being located in NSW is a mandatory requirement for this role.

About the company
***At AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned ICT MSP, with offices in Sydney, Melbourne and Auckland, servicing over 50% of the NSW State Government and over 700 enterprise customers.


We are a growing business with a focus on three technology areas - cloud and infrastructure, cyber security, and software and data integration.

We support our customers at every step of their technology journey, from consult, to procure and build, to run and optimise and talent management.


We're a company that believes in doing the right thing by our customers and each other, and delivering on our promises.

Beyond getting to work with cool tech and cool clients, you'll also find real recognition and flexible work that works for you.


About the role
***Join our fun & friendly Service Desk team, providing high quality service both internally and externally to our clients. You will have the opportunity to demonstrate sound knowledge and excellent service skills in a fun and supportive team environment.

  • Troubleshoot software and hardware issues in a Windows based environment
  • Escalate issues to other teams where appropriate
  • Perform user account administration maintaining user access in the various Systems and Software
  • Updating clients on progress during problem resolution.
  • Maintain Knowledge base to facilitate prompt resolution of incidents
  • Provide feedback on continuous improvement of processes and procedures in order to enhance the current use of products or reduce incoming call volume.

Skills & experience

  • 2+ years experience working in a Service Desk support role, ideally in a Managed Services environment
  • Experience providing support in a Windows based environment: Active Directory, Windows 8/10, Office suite, Office 36
  • Experience working with ticketing systems such as ServiceNow, Heat, Remedy, Zenworks, Connectwise
  • Excellent communication and customer service skills
  • Industry certifications a plus (ITIL, Microsoft, etc.)

Benefits

  • Join a fast growing organisation with an awesome culture #4 Best Places to Work in Australia
  • Work with the latest technologies
  • Develop your career in structured ITIL environment
  • Ongoing training and mentoring from Senior Engineers
  • Fun & Friendly team
  • Convenient Sydney CBD location
- $60,000 Base + Super + Paid On Call + Phone Allowance + Benefits + Profit Share

  • ASAP start
  • Paid After hours work available

Culture
***As number 4 on Australia's Best Places to Work list, it's clear that culture is a top priority at AC3. We approach business with family values, which means people here have real relationships that go beyond work. We believe it's important that everyone is heard and treated with respect, whether you have the next big idea or simply a question.

We keep it simple and live by our fours ways of being:

-
Own It: If I say I'm going to do it, I do it. And I give it my all.
-
Better It: I take the current status quo and make it better.
-
Brave It: I listen, say what needs to be said, and do the right thing. Especially when it's tough.
-
Enjoy It: I take my work seriously, but don't take myself too seriously.

We'd love for you to experience the AC3 way for yourself

  • Every position at AC3 will require to undergo a National Police Check._

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