Senior Business Analyst

1 week ago

Richmond, Australia REA Group Full time

REA Group is not your average digital business. From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global digital business, specialising in property.

With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we're proud to be named in Australia's "Top 5" Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

The Services Portfolio is responsible for the primary channels via which we deliver experiences to our customers, this includes Ignite, Partner Platform and Agent Admin. This role will be within the Ignite Tribe, which is our strategic platform for customer self service, across Web, App and API experiences.

This role will be focussed on supporting the Ignite Web Teams, across both the Core Platform team and the Core Product (new) team. For a little bit more context, the Ignite Platform is positioned to be the tool of choice for all customers that utilise REA to support their business. Ignite is available to our customers across both web and apps which is underpinned by a backend that integrates with many core systems across our business.

What The Role Is All About

As a Senior Business Analyst, you will be responsible for the solution design and delivery of products and services in a collaborative team environment using agile methods. The role requires full involvement through the entire SDLC – from concept, discovery and requirements through specification, development, testing and release. Your responsibilities include:

  • Understanding complex business landscapes and clearly articulating business needs from a varied group of stakeholders
  • Translating business requirements into clear, concise, testable and accurate user stories & process flows
  • Validating and documenting business rules and scope
  • Collaborating with Product Managers, Designers, Delivery Leads, Developers and Quality Analysts in the production of solution designs and specifications and ultimately, working software
  • Ensuring that requirements are understood through story kick offs and constant communication using a variety of analysis and documentation techniques including the application of visualisation techniques to underpin joint understanding of processes and data
  • Identifying and communicating any requirement dependencies, issues or risks identified through the analysis process
  • Participating in estimation sessions by describing the requirements and clarifying any questions raised
  • Addressing any requirement questions or issues that arise during the delivery process
  • Using your analytical skills to triage and support production issues;
  • Facilitating and participating in team standups, retrospectives & iteration planning sessions

Who We're Looking For

To set yourself up for success in this role you will have ideally gained experience in the following areas: ​

  • Developed ability to interpret business needs and guide the development of appropriate solutions
  • Developed skills in workshop facilitation and requirements elicitation techniques
  • Developed specification writing skills via user stories
  • Understanding of system architecture and design as a foundation to build knowledge of the Residential Customer products, services and core systems
  • Ability to converse with both end-users, technical and business stakeholders across the organisation
  • Understanding of all aspects of the systems/software agile development cycle
  • Developed problem solving skills and ability to query and think creatively
  • Effective time management and prioritisation
  • Experience working in a distributed Agile team (desirable)
  • Looks at tricky situations through a solutions-focused lens
  • Business, Commerce or Technical degree, or equivalent industry experience
  • At least 2 years of experience in IT, with at least 1 years' experience in a product development environment

The REA Experience

The physical, mental, emotional and financial health of our people is something we'll never stop caring about. This is a place to learn and grow. We're committed to your development – both professionally and personally. Your experience with us is something we take seriously.

We offer:

  • A hybrid and flexible approach to working
  • Flexible parental leave offering for primary and secondary carers
  • Programs to support mental, emotional, financial and physical health & wellbeing
  • Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.
  • Hack Days so you can bring your big ideas to life
  • Performance recognition programs because hard work should never go unnoticed

Our commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking - be it cultural and ethnic backgrounds, gender identity, disability, age, sexual orientation, or any other identity or lived experience. We know diverse teams are critical to maintaining our success and driving new business opportunities. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

Join our Talent Neighbourhood

Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood

By joining, you will receive information about our working culture and life at REA, industry updates from various areas of our business, invites to our events or materials to help you succeed in interviews at REA. In addition, our recruiters will reach out to you if there's a role that matches your interests, skills and aspirations.

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