Capability & Growth Leader

2 weeks ago

Brisbane, Queensland, Australia Australian Retirement Trust Full time
Be part of an inclusive and high-performing team

  • Enjoy a rewarding career move with opportunities for development
  • Make a difference with a fund that puts members first

About us


When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.

Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper. As one of Australia's largest superannuation funds, we proudly take care of over $200 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower.

Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.


About the role


To support our success we are looking for a Capability & Growth Leader to join the Member Services team based in either Brisbane or Melborune.


As the Capability & Growth Leader, you will be responsible for growing the capability of the Contact Centre workforce via specialist training and coaching programs in line with industry best practice standards and Australian Retirement Trust's vision and strategy.

In collaboration with the Manager - People & Capability, and People Leaders, the primary focus of this role is to grow the divisional people capability to ensure we continually raise the customer service standards and value we provide to our stakeholders, bringing high quality customer experiences to life through people leadership of a customer centric and outcome focused team.

This is a people leadership role, where you will lead a team of team members including specialist trainers and coaches.

This role is available as a
permanent/ full-time opportunity.
We are flexible with location provided you can attend our Brisbane or Melbourne office at least once a week.

About you
If this is the right role for you, your skills and qualifications may include:

  • Demonstrated ability to develop business plans for a commercially oriented service delivery organisation and the ability to plan, organise and prioritise work and resources to meet goals and agreed quality standards.
  • Strong experience in facilitating outcomes through stakeholder management and relationships.
  • High degree of business acumen, with the ability to deliver within a changing environment and developing strategies.
  • Certificate IV in Workplace Training and Assessment TAE 40116.

How you'll benefit


As part of the Australian Retirement Trust team, you'll have access to development programs that help you focus on solutions-based outcomes, and innovative ways to support our members.

We provide a dynamic and rewarding work environment featuring:

  • Competitive salary, bonus, and super offerings
  • Flexible work arrangements
  • Generous parental leave entitlements
  • A focus on learning and development, including study assistance
  • Volunteer and community service leave
  • LGBTQI + and disability employee networks
  • Wellbeing initiatives including Employee Assistance Program and discounted health insurance
  • An additional leave day each year on top of annual leave.
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