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Customer Services Consultant

3 months ago

Ashfield, Australia Bupa Full time

About the home


Bupa Ashbury is a warm and inviting home, with a great staff culture, we encouraging learning and provide support to all our employees, to help them provide the best care for our residents.

To learn more about our care home please visit:Bupa Ashbury - Aged Care Homes | Bupa Aged Care

About the Role
As Customer Service Consultant, you will contribute to a customer-centric administrative experience within the Care Home.

Facilitating a great customer and employee experience within the Care Home, delivering excellence in all aspects of the internal and external customer journey and actively performing the duties across all three core focus areas as outlined below to ensure consistent provision of customer service:


  • Resident Placement
Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by coordinating the admissions, welcome and settling in process, ensuring the best possible customer experience
-
Employee Service


Support the Care home employee experience through rostering, recruitment activities, onboarding and induction of new starters, and managing employee leave.

-
Concierge

Skills and Experience

  • Certificate IV in Business Administration is desirable
  • Previous experience in rostering and the use of Kronos or payroll systems is desirable
  • Welldeveloped administrative skills.
  • Possesses good verbal and written communication skills.
  • Strong interpersonal skills and a customer service focus.
  • Possesses comprehensive computer knowledge (Microsoft Word and Microsoft Excel) or be required to use a computer on a regular basis.

How to Apply
Bupa Villages and Aged Care is a NDIS approved provider.

As part of the NDIS scheme, employees working within a NDIS facility, in a risk assessed role, must have a completed NDIS check.

This is part of compliance and needs to be completed prior to commencement - successful applicants will have this cost reimbursed upon commencement.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.