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Service Delivery Manager

2 months ago

Ashfield, Australia New Horizons Enterprises Limited Full time

New Horizons Enterprises Limited is seeking a dedicated professional to lead our Direct Service Manager role.

About the Role

We are a dynamic not-for-profit organization specializing in supporting people living with disability, mental health, aged care, those at risk of homelessness, humanitarian entrants, youth, and Indigenous Australians.

Key Responsibilities

  • Develop and implement strategies to enhance team performance and customer satisfaction.
  • Ensure effective management of customer plans and resources to achieve efficient and compliant claiming of funds.
  • Engage and support service excellence initiatives, including quality checking and customer experience strategies.
  • Proactively seek innovative ways to support customer journeys and develop creative solutions to overcome day-to-day challenges.
  • Build and maintain effective relationships with customers, staff, and external stakeholders.

Requirements

  • Qualifications in Mental Health, Social Work, Social Welfare, or other relevant social science or behavioral disciplines.
  • Comprehensive knowledge of person-centered principles and outcomes-focused support.
  • Demonstrated understanding of mental health issues and issues affecting refugees/asylum seekers.
  • Ability to develop appropriate relationships and manage critical incidents.
  • Well-developed interpersonal and communication skills.

What We Offer

New Horizons Enterprises Limited offers a competitive salary packaging up to $15,000 per annum and an entertainment allowance. We provide Employee Assistance Programs, counseling services, and opportunities for professional development.