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Service Delivery Manager

2 months ago

Ashfield, Australia New Horizons Enterprises Limited Full time

Job Opportunity: Direct Service Manager

We are seeking a highly skilled and experienced Direct Service Manager to join our team at New Horizons Enterprises Limited. As a Direct Service Manager, you will be responsible for providing leadership to a team of support workers delivering services across various programs.

Key Responsibilities:

  • Develop and implement strategies to improve team performance and customer satisfaction.
  • Manage budgets and resources to ensure efficient and compliant claiming of funds.
  • Engage and support service excellence initiatives, including quality checking and customer experience strategies.
  • Proactively seek innovative ways to support customer journeys and improve service delivery.

Requirements:

  • Qualifications in Mental Health, Social Work, Social Welfare, or other relevant social science or behavioral disciplines.
  • Comprehensive knowledge of person-centered principles and outcomes-focused support.
  • Demonstrated understanding of mental health issues and issues affecting refugees/asylum seekers.
  • Ability to develop appropriate relationships, internally and externally, associated with the role.
  • Proven experience developing creative solutions to overcome day-to-day challenges.
  • Well-developed interpersonal and communication skills to build and maintain effective relationships.

What We Offer:

  • Salary packaging up to $15,000 per annum.
  • Entertainment allowance.
  • Wellbeing Initiative Partnership for employees.
  • Employee Assistance Programs providing counseling services.
  • Internal and external learning and development opportunities.