Resourcing Officer

1 week ago

Melbourne, Victoria, Australia Ambulance Victoria Full time

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients.

It is our promise to every patient, and it sits at the heart of everything we do.

No matter what corporate or support, or frontline role you play in delivering our critical services to the Victorian community, you join a team dedicated to bringing to life our vision of 'Outstanding emergency health care every time'.

An exciting opportunity has become available to assist and support AV managers to fill daily and short term operational shift vacancies in an efficient and effective manner.

About the role

This full time permanent position reports to the Lead Daily Desk and sits within the Operational Logistics Division of AV.


Responsibilities include, but are not limited to:

  • Allocate appropriate staff skill mix to daily and shortterm shift vacancies to ensure operational resource requirements are met in a timely, efficient and effective manner
  • Coordinate rostering of operational employees during major events, ensuring ongoing organisational resource requirements are met
  • Process shift changes, taking into account operational/resourcing impacts, fatigue management requirements and accounting for staff rostered hours
  • Provide appropriate and effective support to all operational service delivery streams, including emergency services, nonemergency services and Air Ambulance
  • Ensure shift vacancies are filled in accordance with relevant Award provisions and AV policies
  • Provide information and advice relating to rostering to AV Managers to assist them in meeting planning and resource requirements
  • Establish decisions relating to the utilisation of staff from specialty department lists and allocate resources to fill shortterm vacancies
  • Escalate any shifts that are unable to be filled within appropriate timeframes and procedures and provide information and advice relating to rostering to assist in meeting planning and resource requirements.
About you

To be considered for this position you will possess:

  • Demonstrated knowledge and understanding of operational shift patterns
  • Experience scheduling in a shift work environment and sound knowledge of rostering systems and processes
  • Experience using Rostering software
  • Welldeveloped decision making and problem solving skills
  • Ability to work independently and collaboratively as part of a team
  • Strong conflict resolution skills including the ability to deal and communicate with difficult people
  • Attention to detail through using appropriate checking processes to ensure accuracy
  • Flexibility and willingness to work a rotating roster covering day and afternoon shifts
  • Current Victorian driver's licence.
An Ambulance Paramedic qualification and experience is not essential for this position.
Working at AV

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance.

We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.

If you're ready to play an integral role and deliver results that make a real difference, we want to hear from you
The position will be paid in accordance with the Ambulance Victoria Enterprise Agreement (AVEA) 2020.

How to apply

  • A covering letter
  • A resume


At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.

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