Scheduling and Resourcing Officer

1 week ago


Melbourne, Victoria, Australia APM Full time

Join a team of Scheduling and Resourcing Officer and look forward to a workplace where you can thrive as you provide support to clients who need to access Aged Care/Disability services.

Working as part of this team you'll:

  • Handle a mixture of inbound and outbound calls and confidentially capture caller data into our systems
  • Listen to the client, understand their enquiry and assist appropriately to deliver the best possible customer experience
  • Collaborate with other team members and departments to deliver optimal solutions
  • Schedule appointments between the client and our team of assessors; and
  • Use empathy and communication skills to understand our clients' needs

Convenient, central location

You'll enjoy all the amenities of our modern office space and the convenience of being in a central location, easily accessible by car or public transport.

National opportunities to move and grow

APM group has multiple brands and a team of 7500+ enabling better lives through a range of human services. We encourage career progression – be that up the ladder, across Australia, or both

Your weekends, are yours

This is a full-time role, working across a rotating roster from Monday to Friday

What we're looking for

To be successful, you should:

  • Have a passion for delivering an outstanding customer experience
  • Be able to multitask across different systems including the Microsoft Office suite and CRMs
  • Be a fast, autonomous worker who can work effectively alone and within a team setting; and
  • Have a high level of attention to detail and resourcefulness

Apply now and take your first step into a role with a difference, that opens a world of opportunity to you while delivering a vital service to people in need of support.

__

We're committed to Equality, Diversity and Inclusivity
We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person's uniqueness makes us even better at the work we do.



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