Service Centre Operator

2 weeks ago

Sydney, New South Wales, Australia JLL Full time
JLL supports the Whole You, personally and professionally.

Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities.

With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working.

We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

We are currently seeking a Service Centre Operator to join our dynamic, client-facing team.

As a Service Centre Operator, you will play a crucial role in responding to facilities management requests and property service queries.

You'll be responsible for managing requests from initiation to completion, ensuring prompt resolution and providing ongoing operational support to property and portfolio managers.


An Overview of the role:

Handle day-to-day property and facilities management requests via web or telephone using specialized property management software.
Coordinate and liaise with property managers, building occupants, and service providers for the smooth performance of works.
Proactively manage works to minimize service level agreement (SLA) breaches.
Keep customers informed of the status of work orders throughout the entire process.
Collaborate with service providers on works in progress and ensure compliance with assigned SLAs.
Coordinate emergency maintenance works following established protocols.
Assess the financial value of works and approve invoices in line with authority delegations.
Actively participate in portfolio-specific projects and gain valuable work experience alongside property managers.

Sounds like you? This is what we are looking for:
Exceptional customer service and problem-solving skills, consistently delivering innovative property solutions.
Solid understanding of property terminology and basic types of tenure.
Excellent verbal and written communication skills.
Strong time management and organizational skills.
A proactive attitude and can-do mindset.

What you can expect from us:
You'll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings.

JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World's Most Ethical Companies.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.

We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

  • We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.


Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.


Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.

And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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