Senior Technical Data Centre Specialist

1 week ago

Sydney, New South Wales, Australia NSW Department of Customer Service Full time

Other (Information & Communication Technology)

Clerk Grade: DCS Grade 9/10
Employment Type: Ongoing permanent fulltime role
Location: Sydney CBD - McKell building

Senior Technical Data Centre Specialist

The Department of Customer service manages the NSW governments data centres through a shared commercial partnership. We provide support and expertise to new clients as well as servicing established government agencies and commercial customers.

The Senior Technical Data Centre Specialist is responsible for managing the availability, layout and environment of our data centres as well as liaising with the data centre provider to ensure compliance to contractual commitments.

About The Role

Key accountabilities

  • Support the service delivery management function including, but not limited to, onboarding, representing customer, and providing technical and strategic advice to customers throughout their lifecycle, ensuring service delivery outcomes are met.
  • Perform operational equipment monitoring and analysis, performance tuning, troubleshooting and escalating issues, including proactive problem resolution and complex problem analysis as necessary, to maintain performance to meet user demand.
  • Reduce operational risk and improve availability of services by ensuring connectivity access, monitoring, control, evaluation and documentation practices are maintained and adhered to agreed standards
  • Develop, maintain and perform operational procedures and ensure operational tasks are performed reliably and consistently to reduce the risk of unplanned outages
  • Manage incidents to assist with service restoration activities and the review of infrastructure change requests
  • Report and manage operational risks and identify emerging issues and opportunities to continuously evolve and improve service delivery.

About You

To be successful in this role you will have the following skills and experience:

  • Demonstrated knowledge and/or experience in data centre and infrastructure management in a complex IT environment, including knowledge on Data centre design and power redundancies.
  • Demonstrated experience in guiding stakeholders through the processes and practices in utilising services within large scale data centres
  • Demonstrated experience with Data Centre Infrastructure Management (DCIM) solutions, in particular cable management and asset management solutions.
  • Detailed understanding of data centre cabling technologies and solutions.
  • Strong communication and stakeholder engagement skills with the ability to engage with, influence, build and maintain relationships with internal and external stakeholders.
  • Strong technical aptitude with the ability and willingness to understand new technologies, systems and infrastructure.
  • Demonstrated experience with the Microsoft suite of productivity tools (eg. Word, Powerpoint, Excel).
  • Willing to travel to the Data Centres as and when required (Parramatta and Wollongong areas). Current Drivers license and own transport to attend sites is a requirement of the position.
  • Occasional requirement to perform activities onsite on a weekend is a requirement of the role and should be considered by the applicant in their response.

To Apply

Applying is easy Launch your career to the next level by clicking 'Apply Now' and submitting your resume and a cover letter (cover letter maximum 1 page) outlining how you meet the skills and experience of this role.

Salary DCS Grade 0910, with the base salary for this role starting at 120,859 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Swathy Mohan via .

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday, 12 June 09:59 am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here .

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via or

For more information, please visit

Information on some of the different types of disabilities

We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. As a leading central service NSW Government agency, we are made up of over 30 agencies, entities and business units, which makes our work incredibly diverse.

We are focused on delivering first-class customer service, regulatory reform and digital transformation is at the heart of what we do; driven by our many teams across DCS including Service NSW, , Revenue NSW, State Insurance Regulatory Authority and Telco Authority.

Come join us and influence the future of our great state.

We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. As a leading central service NSW Government agency, we are made up of over 30 agencies, entities and business units, which makes our work incredibly diverse.

We are focused on delivering first-class customer service, regulatory reform and digital transformation is at the heart of what we do; driven by our many teams across DCS including Service NSW, , Revenue NSW, State Insurance Regulatory Authority and Telco Authority.

Come join us and influence the future of our great state.

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