Enterprise Operations Centre Manager

3 weeks ago

Sydney, New South Wales, Australia DFP Recruitment Full time
  • Federal Government Opportunity in Sydney CBD
  • 12 Month Contract with the potential extension
  • $70 to $80 per hour + super
Our Federal Government Client is responsible for National Digital Health services and systems, with a focus on engagement, innovation, clinical quality, and safety. Their focus is on putting data and technology safely to work for patients, consumers and the healthcare professionals who look after them.

The Role:

Reporting to the Director of the Enterprise Operations Centre, the Enterprise Operations Centre Manager will be responsible for, and provide process and technical expertise in monitoring the performance of our Client's products and systems including My Health Record, API Gateway, Corporate IT systems and other Agency systems.

The Enterprise Operations Centre Manager will be accountable, under limited direction, to perform complex work and play a key role in supporting the implementation of the end-to-end monitoring solution and the integrating of solutions into the Enterprise Operations Centre.

Responsibilities may include but are not limited to:
  • Establishment and management of Enterprise Operations Centre practice as per ITIL and SIAM.
  • Responsible for Event management practice.
  • Ensure that Alerts and Threshold limits are appropriate and trigger escalation to incidents.
  • Manager and report on Service Level Agreements (SLAs) with Service Providers.
  • Monitor the performance of the Agency systems.
  • Build, create, and automate reports and dashboards that reflect business priorities, metrics, and SLAs.
  • Collaborate with internal and external teams to create, deliver, and maintain automated alerting and notification focusing on reducing mean time to restore (MTTR).
  • Proactively support Incident and Problem Management.
  • Work collaboratively with the external service providers who are responsible for monitoring the systems they are managing.
The successful candidate will be able to demonstrate the following:
  • IT Service Operations v4 (e.g. ITIL v4) is essential.
  • 3 – 5 years relevant experience in IT Service Delivery or Support.
  • Graduate Degree in Information Technology and/or Business (desirable).
  • IT / Digital / Business certifications in areas relevant to the role (desirable).
  • Additionally, relevant formal IT / Digital / Business training across areas listed below are desirable and will support success in the role:
    • Experience in Dynatrace.
    • Business and Delivery domain areas such as: Process Design (especially Lean and Kanban), Program/Project Management, Agile Delivery (either Agile Project Management or Agile Software Development)
    • Service Integration Management (SIAM)
    • Technology, Quality and Risk domain areas such as: IT Architecture, Systems Engineering / Software Development, Quality Management
To Apply:

To be eligible it is essential that applicants holdAustralian Citizenship and have the ability to obtain an Negative Vetting 1 Security Clearance.

If you are interested in this role, please do APPLY NOW with your resume and expression of interest in MS Word format or call Karen Munford on for more information.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy not submit any sensitive personal information in your resume.

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