Reservations Sales Agent

1 week ago

Melbourne, Victoria, Australia Veriu Full time
Posted: 15/03/2024

Closing Date: 15/04/2024

Salary:
$61,425.00

Job Type:
Permanent - Full Time

Location:
Melbourne Metropolitan

Job Category:
Administration

We are Veriu Group (pronounced 'Very You')
Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location.

We aim to bring people together in new ways, to create lifelong travel memories that can't be found in a guidebook, and to help people discover the true experience of a place.


Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 21 hotels across Australia and have over 35 years of brand history.

Our ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country, and this means we're well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.

Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth.

Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.

Now is the perfect time for like-minded people to join our expansion journey. If you're looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you - you've found us and we can't wait to hear from you

Welcome to Veriu Group
Our Corporate Office is located on Queens Road in Melbourne.

Here, you will find a group of dedicated and enthusiastic individuals who together create a fun environment that allows opinions to be heard and people to have the freedom to truly make a difference.

We believe strongly in our flat structure, which allows people to grow their knowledge and skills to become the best version of themselves.


At our corproate office we're:

  • A modern & completely open plan office with smart casual dress code
  • A small team of about 35 people across Central Sales Reservations, National Sales, Revenue, Marketing, People & Culture, Property & Leasing and Finance
  • Walking distance to public transport (train/tram), close to public car parks and have free & secure bike/scooter storage
  • A team that doesn't believe in corporate politics and values balancing work with life

Responsibilities
This is a sales-focused reservations role as part of our Central Sales & Reservations team. It's an excellent chance for an energetic and ambitious individual with an eye for growth, team orientation, love for sales and a passion for hotels to join an equally motivated team

Key role responsibilities:

  • Provide endtoend reservations and sales support to guests and conference organisers
  • Drive business by using your inquisitive nature to identify new sales leads, building strong relationships and optimising production of allocated accounts
  • Warm & cold lead qualifying via phone
  • Create brand loyalty through courteous, efficient and professional customer service and awareness of Veriu Membership
  • Liaise with our hotel operations teams nationally to ensure a smooth experience for our guests and corporate travel arrangers
  • Work towards departments goals and targets with passion and kindness

Benefits
You'll be someone looking for a long-term career with a growing, Australian-owned hotel group

Access:

  • National career growth opportunities
  • Accelerated development in a variety of hotel management or corporate areas
  • Comprehensive onboarding & ongoing support
  • The chance to join our Fast-Track Hotel Management Development program
  • Genuine flexibility and job security
  • High performing culture that values relationships & individuality, where our leadership know you by name
  • Generous referral bonuses when you refer your friends to work with us (up to $1000)
  • Discounts on accommodation across our network
  • Discounts on private health insurance
  • Access to our Employee Assistance Program

Desired Skills and Experience:

About You


We work in a fast-paced environment where no day is the same, so we're looking for people who are adaptable, enjoy variety and operate with an ownership mindset.


The successful person must have:

  • Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
  • Demonstrated experience in a sales, reception or customer service environment
  • Demonstrated ability to develop strong working relationships
  • Excellent communication (written & verbal)
  • High standards of accuracy and attention to detail
  • Confidence to make/take phone calls
  • The ability to travel to our hotels to complete site inspections as part of your onboarding (this will require one or two interstate overnight trips)

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