Reservations Agent

1 week ago

Melbourne, Victoria, Australia The Ritz-Carlton Full time

Job Description:

Job Number

Job Category Reservations

Location The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP

Schedule Part-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

***As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Reservations Coordinator, we not only meet, but also exceed, our guests' expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

Position Summary:

  • Join our Ladies and Gentlemen and handle all incoming calls into the hotel whilst redirecting to each department as appropriate
  • Analyse and update all guest requests that are tailored to their requirements
  • Responsible for handling all hotel outlet reservations or guest orders
  • Assist and coordinate guest bookings, engaging with them and exceeding their expectations
  • Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
  • Liase with other departments to deliver service excellence with each customer experience
  • Complete reservation administration tasks and offer general support to the team

About You:

  • Strong communication skills written and verbal
  • Relevant experience in a similar role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Selfmotivated, driven and energized in a fast paced environment
  • Armed with smart solutions and a cando attitude

Our Benefits:

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness


At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.

Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.


Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.


Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day.

The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.

It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.

As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.

And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.

Be where you can do your best work,

begin your purpose,

belong to an amazing global team, and

become the best version of you.

  • Reservations Agent

    1 week ago

    Melbourne, Victoria, Australia Stamford Hotels and Resorts Full time

    About the role Stamford Plaza Melbourne is now seeking a Reservations Agent on a Full Time basis. In this role you will serve as the first line of inquiry for room reservations within the hotel. The Reservation Agent is responsible for offering exceptional customer service, options, and other solutions to meet customer needs. To be successful in this...

  • Reservations Agent

    1 week ago

    Melbourne, Victoria, Australia Hilton Full time

    Reservations AgentAbout DoubleTree by Hilton Melbourne Flinders StreetDoubleTree by Hilton Hotel Melbourne - Flinders Street is conveniently located opposite the historic Flinders Street Station and is within walking distance of corporate offices, the famous Melbourne Laneways, and the South Bank precinct. Along with their world-famous chocolate chip...

  • Reservations Agent

    1 week ago

    Melbourne, Victoria, Australia Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation AC Hotel Melbourne Southbank, 201 Normanby Road Southbank, Melbourne, Victoria, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Reporting directly to the Cluster Reservations Manager, we are looking for an experienced and dynamic Reservations Agent for AC by Marriott...

  • Reservations Agent

    7 hours ago

    Melbourne, Victoria, Australia DoubleTree by Hilton Hotel Melbourne - Flinders Street Full time

    About DoubleTree by Hilton Melbourne Flinders StreetDoubleTree by Hilton Hotel Melbourne - Flinders Street is conveniently located opposite the historic Flinders Street Station and is within walking distance of corporate offices, the famous Melbourne Laneways, and the South Bank precinct. Along with their world-famous chocolate chip cookies, DoubleTree...

  • Reservations Sales Agent

    1 week ago

    Melbourne, Victoria, Australia Novotel Melbourne on Collins Full time

    Company DescriptionWe are a contemporary style 4.5 star comfort hotel conveniently located in the very heart of Melbourne on fashionable Collins Street close to the Town Hall, Federation Square and retail and theatre districts. Featuring 380 guest rooms and suites, bar and restaurant, swimming pool and gym with 8 flexible conference & function venues feature...

  • Reservation Agent

    1 week ago

    Melbourne, Victoria, Australia AccorHotels Full time

    Novotel Melbourne Preston is located in the heart of Melbourne's eclectic northern suburbs, 20 minutes from Melbourne Airport and close to the CBD.Boasting a freshly refurbished lobby, rooms, restaurant and cafe, with the largest conference and events facilities within the Melbourne portfolio.Novotel Melbourne Preston is growing and require a customer...

  • Reservations Agent

    1 week ago

    Melbourne, Victoria, Australia W Hotels Full time

    Job DescriptionJob Number Job Category ReservationsLocation W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine...

  • Reservations Agent

    1 week ago

    Melbourne, Victoria, Australia Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation W Melbourne, 408 Flinders Lane, Melbourne, Victoria, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify...

  • Reservations Agent

    1 week ago

    Melbourne, Victoria, Australia Westin Hotels & Resorts Full time

    Job Description:Job Number Job Category ReservationsLocation The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and...

  • Reservations Agent

    1 week ago

    Melbourne, Victoria, Australia Crown Melbourne Full time

    Job Number: MEL14830)Reservations AgentCROWN MELBOURNE | FULL TIMEThe Benefits: Family and friends discounts across our 7 hotel properties Excellent training program Free meals on shift at our staff restaurant Options of working from home Uniform can be provided and laundered for you Discounts with our Food & Beverage venues Discounted staff parking...

  • Reservations Agent

    1 week ago

    Melbourne, Victoria, Australia Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementThe Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to...

  • Cluster Reservations Agent

    1 week ago

    Melbourne, Victoria, Australia Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine...

  • Cluster Reservation Agent

    1 week ago

    Melbourne, Victoria, Australia Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine...

  • Group Reservations Agent

    1 week ago

    Melbourne, Victoria, Australia Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementTHE RITZ-CARLTON, MELBOURNEWe are thrilled to announce the opening of The Ritz-Carlton, Melbourne, in March 2023. Set to redefine luxury in the city, the...

  • Room Reservations Agent at Jazz Hotel Group

    1 week ago

    Melbourne, Victoria, Australia Ubertas Hotel Management Pty Ltd Full time

    Orchestrate Exquisite Stays as a Rooms Reservation Agent at Jazz Hotel GroupEmbark on a captivating venture with Jazz Hotel Group as you become the maestro of guest reservations, blending meticulous attention to detail with a warm, engaging demeanor. Set within the picturesque realm of Melbourne, Australia, our esteemed establishments invite you to a vibrant...

  • Room Reservations Agent at Jazz Hotel Group

    1 week ago

    Melbourne, Victoria, Australia Ubertas Hotel Management Pty Ltd Full time

    Orchestrate Exquisite Stays as a Rooms Reservation Agent at Jazz Hotel GroupEmbark on a captivating venture with Jazz Hotel Group as you become the maestro of guest reservations, blending meticulous attention to detail with a warm, engaging demeanor. Set within the picturesque realm of Melbourne, Australia, our esteemed establishments invite you to a vibrant...

  • Reservations Agent Full Time

    1 week ago

    Melbourne, Victoria, Australia Crown Melbourne Full time

    Job Number: MEL15466)Reservations Agent:CROWN MELBOURNE | FULL TIME:Join us and help create unforgettable guest experiences.With flexible working from home options following a 6 month probationary period, this role will allow a great work life balance.Our Crown Resorts Reservations department is the central point of contact for hotel accommodation enquiries...

  • Reservations Agent

    1 week ago

    Melbourne, Victoria, Australia SOFITEL Full time

    Company DescriptionSofitel Melbourne On Collins is one of Melbourne's premier luxury hotels. Located in the Paris end of Collins Street, the hotel is accessible to all of the major activities of Melbourne. Whether it be the Australian Open, an AFL match at the MCG, some shopping for luxury items or just close to transportation - trams and trains are just...

  • Reservations Supervisor

    1 week ago

    Melbourne, Victoria, Australia The Hotel Windsor Full time

    Are you an experienced reservations agent ready to take your next step?About UsThe Hotel Windsor is an iconic Australian hotel embodying the architecture and elegance of a European style 'Grand Hotel', situated on Spring Street and located at the 'Paris' end of Melbourne.Our group boasts a collection of world-class hospitality venues including Sunda, Aru,...

  • Reservation Agent

    1 week ago

    Melbourne, Victoria, Australia Australian Venue Co. Full time

    We're looking for talented and driven individuals to join our reservations team, where you'll play a key role in creating unforgettable experiences for our guests.Key skills for success in this role Superior communication skills Previous experience in customer service/hospitality is advantageous. Strong problemsolving and timemanagement skills Technical...