Reservation Agent

1 week ago


Melbourne, Victoria, Australia AccorHotels Full time

Novotel Melbourne Preston is located in the heart of Melbourne's eclectic northern suburbs, 20 minutes from Melbourne Airport and close to the CBD.


Boasting a freshly refurbished lobby, rooms, restaurant and cafe, with the largest conference and events facilities within the Melbourne portfolio.


Novotel Melbourne Preston is growing and require a customer focused
Reservations Agent who has amazing attention to detail to assist the reservations manager.


To be successful you will require:

  • Similar role in a hotel/accommodation environment preferable
  • Experience with Opera PMS (preferred not essential)
  • Excellent communication skills and a professional telephone manner
  • An enthusiastic approach
  • Attention to detail
  • Ability to remain calm and effective in high volume work situations

Tasks required include:

  • Provide exceptional service and product knowledge of local area and hotel
  • Convert reservations enquiries and maximise upsells
  • Accurately and efficiently receive and process guest reservations according to hotel procedures
  • Work closely with all hotel departments to ensure the best outcome for guest requests
  • Handle all calls promptly and professionally.
  • Drive a Heartist culture for our guests and team members
  • Ensure Accor's ALL program is maintained and delivered to its highest standards
  • Monitoring all arrivals and departures, communicating with relevant teams to ensure smooth operations

What's in it for you:

  • Up to 50% Accommodation discounts from you first day, including Friends and Family discounts
  • 30% off food & beverage
  • Career growth opportunities with an international hotel brand
  • Training opportunities to grow your career opportunities
  • An opportunity to work in a supportive team at the heart of the business

Job Types:
Part-time, Permanent

Part-time hours: 22.8 per week

Salary:
$ $35.28 per hour

Benefits:

  • Employee discount
  • Professional development assistance
  • Referral program
Aboriginal & Torres Strait Islander people are strongly encouraged to apply.
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