Retail Operations Manager

2 weeks ago

Sydney, New South Wales, Australia JLL Full time
JLL supports the Whole You, personally and professionally.

Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities.

With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working.

We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this job involves
JLL currently has an opportunity for an Operations Manager to join our team. Your responsibilities will cover providing comprehensive facilities management services across assigned Retail properties.

These include but are not limited to:
Ensuring compliance procedures are implemented and adhered according to relevant standards
Establishing quality standards for the facility aimed at meeting or exceeding customer & retailer expectations
Coaching team members to facilitate their performance improvement and personal growth
Producing an annual budget and gaining approvals
Developing and implementing a strategy to minimise customer and retailer disruption during development
Monitoring on site Retailer fitouts on a daily basis
Providing a safe workplace for all team members, customers and visitors by regularly reviewing the workplace for hazards
Co-ordination, control and compliance of all contracts/ service agreements and supervision of onsite contractors
Completion of the Annual Fire Safety Statement (AFFS)

Sound like you? This is what we're looking for:
You are a dynamic, engaging, passionate and influential leader with a strong track record in managerial role. You are goal oriented and focused on meeting targets. You have excellent client service and communication skills and the ability to work well within a team.

You also possess:
Experience in property facilities management including exposure to managing to regulatory requirements
Strong technical knowledge of building operations, legislation and management skills
Experience in managing contractors on-site and meeting appropriate standards.
Experience in Retailer Tenancy Coordination
Experience in Work Health & Safety (WH&S) and environmental management requirements

What can you expect from us?
You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you


As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings.

JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World's Most Ethical Companies.


Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

  • We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.


Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.


Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.

And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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