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Strategic Program Manager
3 months ago
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
The Experience Studio Account Manager for American Express Meetings & Events is responsible for the successful client management of our top existing The Experience Studio clients including operational success, retention, renewal, and portfolio expansion. The Experience Studio Account Manager will utilize strong collaborative and relationship building skills to leverage American Express Meetings & Events internal resources to maintain profitable business margins, as well as to retain and grow clients.This role will also interface effectively with the leadership and operational teams to manage client satisfaction including but not limited to attending operational meetings, being present onsite at events and uncovering areas in which we can focus on process improvements centered around the creation and deployment of an overall client retention and growth strategy.
What You'll Do on a Typical Day:
Responsible for client retention, contract management, revenue growth, profitability, expansion, and overall account/event performance. Partner with event operational teams, business travel, corporate card, and other partners to ensure synergies and cross collaboration amongst shared accounts.Lead RFP renewals and individual program resigning in collaboration with operations and sales leadership and in accordance with overall pricing and servicing strategies. Operate in a team-oriented environment with a strong sense of responsibility toward team members and engagement Provides meeting industry and product guidance targeted at client experience and operational improvements. Participates in client meetings, presentations, and business reviews. Participates in management meetings to ensure standardization of processes. Works alongside the operations team to ensure operational success throughout planning and if required, onsite support. Resolves problems and removes obstacles through interaction with other functional departments and escalates obstacles to Leader as needed. Develops strategic partnerships with multiple contacts within client and supplier organizations. Maintains proactive, positive, open line of communication with client to ensure understanding of expectations and client satisfaction. Identify, manage, and drive new revenue and repeat incumbent revenue opportunities through the selling lifecycle. Assess client-specific needs and develop a client-specific value proposition and pricing. Present a customized value proposition to client executive-level staff and to multiple stakeholders. Align with operational and sales leadership on proposed value proposition for servicing and profitability. Develop strategies to drive account growth through new business opportunities. Manage internal processes around pricing and contracting approvals. Partner across American Express Business Travel & Card client managers to drive new sales opportunities through existing relationships. Manage client relationship data into CRM systems.What We're Looking For:
Bachelor's degree with 5-7 years of business development experience specifically associated with high caliber event production. Minimum of 6 years client management experience Consultative communication skills, including presentation, sales and negotiation in a commercial environment. Operational experience or understanding of operational processes as they relate to a client meeting or event. Ability to grow internal and external relationships by providing insight and advice to enhance meetings and event solutions value and profitability. Proven ability to drive results through trusted relationships bringing positive results for both the client and the business overall. Proven ability to promote change and efficiencies within an organization. Strong knowledge of business financials, contracts, and service levels. Demonstrated ability to think conceptually, using strong analytical skills. Excellent interpersonal and communications skills and experience at managing client expectations. Demonstrated superior organizational abilities. Ability to lead, influence, and motivate others - indirect reports, internal and external. Prior experience in effectively handling multiple projects/demands. Outstanding project management, presentation, and negotiating skills. Ability to travel by airplane, boat, rail and/or car. CMP and/or SMMC designation a plus.Location
New South Wales, AustraliaThe #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much moreAll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult .
What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for
