Strategic Program Manager

3 days ago

Sydney, New South Wales, Australia American Express Global Business Travel Full time
Job Title: Strategic Program Manager

At American Express Global Business Travel, we're seeking a highly skilled Strategic Program Manager to join our team. As a key member of our organization, you will be responsible for the successful client management of our top existing clients, including operational success, retention, renewal, and portfolio expansion.

Key Responsibilities:
  • Client Retention and Contract Management: Develop and implement strategies to retain and grow existing clients, ensuring profitable business margins and portfolio expansion.
  • Operational Excellence: Collaborate with event operational teams, business travel, corporate card, and other partners to ensure synergies and cross-collaboration amongst shared accounts.
  • Revenue Growth: Lead RFP renewals and individual program resigning in collaboration with operations and sales leadership, in accordance with overall pricing and servicing strategies.
  • Client Satisfaction: Provide meeting industry and product guidance targeted at client experience and operational improvements, ensuring client satisfaction and loyalty.
  • Communication and Collaboration: Participate in client meetings, presentations, and business reviews, as well as management meetings to ensure standardization of processes.
  • Problem-Solving: Work alongside the operations team to ensure operational success throughout planning and onsite support, resolving problems and removing obstacles through interaction with other functional departments.
  • Strategic Partnerships: Develop strategic partnerships with multiple contacts within client and supplier organizations, maintaining proactive, positive, open lines of communication with clients to ensure understanding of expectations and client satisfaction.
Requirements:
  • Bachelor's degree with 5-7 years of business development experience specifically associated with high-caliber event production.
  • Consultative communication skills, including presentation, sales, and negotiation in a commercial environment.
  • Operational experience or understanding of operational processes as they relate to a client meeting or event.
  • Ability to grow internal and external relationships by providing insight and advice to enhance meetings and event solutions value and profitability.
  • Proven ability to drive results through trusted relationships, bringing positive results for both the client and the business overall.
  • Proven ability to promote change and efficiencies within an organization.
  • Strong knowledge of business financials, contracts, and service levels.
  • Demonstrated ability to think conceptually, using strong analytical skills.
  • Excellent interpersonal and communications skills and experience at managing client expectations.
  • Superior organizational abilities.
  • Ability to lead, influence, and motivate others - indirect reports, internal, and external.
  • Prior experience in effectively handling multiple projects/demands.
  • Outstanding project management, presentation, and negotiating skills.
  • Ability to travel by airplane, boat, rail, and/or car.
  • CMP and/or SMMC designation a plus.
What We Offer:
  • Flexible benefits tailored to each country, starting the day you do.
  • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
  • Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
  • We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT.
  • Wellbeing resources to support mental and emotional health for you and your immediate family.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about 'checking every box'; please apply anyway. You may be exactly the person we're looking for.

  • Strategic Programs Manager

    2 weeks ago

    Sydney, New South Wales, Australia Epping Florist Works Full time

    Job SummaryWe are seeking a highly skilled and experienced Strategic Programs Manager to join our team at Epping Florist Works. As a key member of our organization, you will play a critical role in supporting the implementation of our new national Lung Cancer Screening program in NSW.Key ResponsibilitiesProvide coordination and project management to our team...

  • Strategic Programs Manager

    6 days ago

    Sydney, New South Wales, Australia Epping Florist Works Full time

    Job Title: Senior Project Manager – Strategic ProgramsWe are seeking a highly skilled Senior Project Manager to join our team at the Cancer Institute NSW. As a key member of our Screening and Prevention Division, you will play a critical role in supporting the implementation of the new national Lung Cancer Screening program in NSW.About the RoleThis is a...

  • Strategic Programs Manager

    1 week ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our strategic programs team in the Health, Safety and Staff Wellbeing Directorate. As a key member of our team, you will be responsible for developing and implementing high-risk projects and programs, leading a team of staff to deliver key strategic initiatives, and...

  • Strategic Program Manager

    3 days ago

    Sydney, New South Wales, Australia American Express Global Business Travel Full time

    Job Title: Strategic Program ManagerAt American Express Global Business Travel, we're seeking a highly skilled Strategic Program Manager to join our team. As a key member of our organization, you will be responsible for managing our top existing clients, ensuring operational success, retention, renewal, and portfolio expansion.Key Responsibilities:Develop...

  • Strategic Program Manager

    1 day ago

    Sydney, New South Wales, Australia American Express Global Business Travel Full time

    Job Title: Strategic Program ManagerAt American Express Global Business Travel, we're seeking a highly skilled Strategic Program Manager to join our team. As a key member of our organization, you will be responsible for managing our top existing clients, ensuring operational success, retention, renewal, and portfolio expansion.Key Responsibilities:Develop...

  • Strategic Programs Manager

    2 weeks ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    About the RoleThis is an exciting opportunity to lead a team of staff and manage strategic programs and initiatives for the Health, Safety and Staff Wellbeing Directorate at Legal Aid NSW.Key ResponsibilitiesLead the development and implementation of high-risk projects and programs, including oversight of all project planning and delivery requirementsLead...

  • Strategic Program Manager

    6 days ago

    Sydney, New South Wales, Australia American Express Global Business Travel Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Strategic Program Manager. As a key member of our American Express Global Business Travel team, you will be responsible for managing our top existing clients, driving revenue growth, and delivering exceptional client experiences.Key ResponsibilitiesDevelop and...

  • Strategic Program Manager

    1 week ago

    Sydney, New South Wales, Australia American Express Global Business Travel Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Strategic Program Manager. As a key member of our American Express Global Business Travel team, you will be responsible for managing our top existing clients, driving revenue growth, and delivering exceptional client experiences.Key ResponsibilitiesDevelop and...

  • Strategic Programs Manager

    2 weeks ago

    Sydney, New South Wales, Australia CrowdStrike Australia Pty Limited Full time

    About the Role:We are seeking a highly skilled and experienced Program Manager & Strategic Projects to join our team at CrowdStrike Australia Pty Limited. As a key member of our strategic team, you will be responsible for optimizing partner relationships across all GTM channels to ensure mutual success between CrowdStrike and our diverse ecosystem of...

  • Strategic Programs Manager

    6 days ago

    Sydney, New South Wales, Australia CrowdStrike Australia Pty Limited Full time

    About the RoleWe're seeking a highly skilled and experienced Program Manager & Strategic Projects professional to join our team at CrowdStrike Australia Pty Limited. As a key member of our Alliances Programs Team, you will play a critical role in optimizing partner relationships across all GTM channels to ensure mutual success between CrowdStrike and our...

  • Strategic Programs Manager

    3 days ago

    Sydney, New South Wales, Australia CrowdStrike Australia Pty Limited Full time

    About the RoleWe're seeking a highly skilled and experienced Program Manager & Strategic Projects professional to join our team at CrowdStrike Australia Pty Limited. As a key member of our Alliances Programs Team, you will play a critical role in optimizing partner relationships across all GTM channels to ensure mutual success between CrowdStrike and our...

  • Strategic Programs Manager

    6 days ago

    Sydney, New South Wales, Australia Epping Florist Works Full time

    Job OpportunityWe are seeking a highly skilled and experienced Senior Project Manager to join our team at the Cancer Institute NSW.About the RoleThis is a fixed-term position for 12 months, with a remuneration package of $137,173 - $163,431 per annum, excluding superannuation. The successful candidate will be based in St Leonards, Sydney, and will work 20...

  • Strategic Program Director

    2 weeks ago

    Sydney, New South Wales, Australia Westpac Group Full time

    Job DescriptionJob Title: Strategic Program DirectorJob Summary:We are seeking an experienced Strategic Program Director to lead our Technology Program, overseeing technology-related programs and initiatives within the organization. As a key member of the Consumer Digital Technology team, you will be responsible for managing a team of Senior Project Managers...

  • Strategic Program Director

    2 weeks ago

    Sydney, New South Wales, Australia Fyndr Group Full time

    About the Role:Fyndr Group is seeking a highly skilled Strategic Program Director to lead our Enterprise Strategy and Change initiatives. As a key member of our team, you will be responsible for driving business transformation and delivering strategic programs that drive growth and innovation.Key Responsibilities:Lead a team of technical specialists and...

  • Senior Program Manager for Strategic Initiatives

    2 weeks ago

    Sydney, New South Wales, Australia American Express Global Business Travel Full time

    About American Express Global Business Travel: At American Express GBT, we believe in the transformative power of travel and its ability to foster positive change in our industry. Our culture promotes inclusivity and collaboration, ensuring that every colleague's voice is heard and valued. Role Overview: The Strategic Program Manager will oversee the...

  • Strategic Program Director

    2 weeks ago

    Sydney, New South Wales, Australia Westpac Group Full time

    Job DescriptionJob Title: Strategic Program Director - TechnologyJob Summary:We are seeking an experienced Strategic Program Director to lead our technology programs and drive business growth. As a key member of our Consumer Digital Technology team, you will be responsible for managing complex programs and initiatives that deliver business value.Key...

  • Strategic Programs Delivery Head

    1 week ago

    Sydney, New South Wales, Australia Bupaoptical Full time

    {"title": "Head of Delivery - Strategic Programs", "content": "Transforming Health for MillionsBupa is a leading international healthcare group dedicated to improving lives and making a better world for over 70 years. In Australia and New Zealand, we support over 5 million customers through a wide range of health and care services.We are seeking a highly...

  • Strategic Communications Manager, EUK DSP Program

    2 weeks ago

    Sydney, New South Wales, Australia Amazon Full time

    Job SummaryWe are seeking a highly skilled Strategic Communications Manager to join our EUK DSP Communications Team. As a key member of our team, you will be responsible for developing and executing a multi-channel content strategy to promote our Last Mile delivery network.Key ResponsibilitiesDevelop a comprehensive content strategy for new program,...

  • Program Enablement Lead

    2 weeks ago

    Sydney, New South Wales, Australia Woolworths Group Full time

    About the OpportunityWe are seeking an experienced Program Manager to join our dynamic team at Woolworths Group. As a trusted advisor, you will support and empower our program team to successfully deliver strategic programs focused on the continuous evolution of our function and its value proposition.Key ResponsibilitiesLead the delivery of key programs,...

  • Program Director

    2 weeks ago

    Sydney, New South Wales, Australia Westpac Group Full time

    About the RoleWe are seeking an experienced Program Director to join our Customer Engagement Technology team within Consumer Technology at Westpac Group. As a Program Director, you will play a key role in delivering the UNITE program initiatives within the Customer Engagement domain.Key ResponsibilitiesLead the definition, mobilization, and delivery of...