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Strategic Program Manager
2 months ago
We are seeking a highly skilled and experienced professional to join our team as a Strategic Program Manager. As a key member of our American Express Global Business Travel team, you will be responsible for managing our top existing clients, driving revenue growth, and delivering exceptional client experiences.
Key Responsibilities- Develop and execute strategic plans to drive client retention, revenue growth, and profitability.
- Collaborate with internal teams to leverage American Express Meetings & Events resources and expertise.
- Interface with leadership and operational teams to manage client satisfaction and drive process improvements.
- Lead RFP renewals and individual program resignations, ensuring alignment with overall pricing and servicing strategies.
- Provide meeting industry and product guidance to clients, focusing on experience and operational improvements.
- Participate in client meetings, presentations, and business reviews, ensuring standardization of processes.
- Work closely with the operations team to ensure operational success throughout planning and onsite support.
- Develop strategic partnerships with multiple contacts within client and supplier organizations.
- Assess client-specific needs and develop customized value propositions and pricing strategies.
- Align with operational and sales leadership on proposed value propositions for servicing and profitability.
- Manage client relationship data into CRM systems.
- Bachelor's degree with 5-7 years of business development experience, specifically associated with high-caliber event production.
- Minimum of 6 years of client management experience.
- Consultative communication skills, including presentation, sales, and negotiation in a commercial environment.
- Operational experience or understanding of operational processes as they relate to client meetings or events.
- Ability to grow internal and external relationships by providing insight and advice to enhance meetings and event solutions value and profitability.
- Proven ability to drive results through trusted relationships, bringing positive results for both the client and the business overall.
- Proven ability to promote change and efficiencies within an organization.
- Strong knowledge of business financials, contracts, and service levels.
- Demonstrated ability to think conceptually, using strong analytical skills.
- Excellent interpersonal and communications skills and experience at managing client expectations.
- Demonstrated superior organizational abilities.
- Ability to lead, influence, and motivate others - indirect reports, internal, and external.
- Prior experience in effectively handling multiple projects/demands.
- Outstanding project management, presentation, and negotiating skills.
- Ability to travel by airplane, boat, rail, and/or car.
- CMP and/or SMMC designation a plus.
At American Express Global Business Travel, we are committed to providing exceptional experiences for our clients and employees. We strive to champion diversity, equity, and inclusion in every aspect of our business. Our team is passionate about making a positive impact on our industry and the world around us.
We offer a range of benefits, including flexible benefits, travel perks, and opportunities for professional development. Our team is dedicated to supporting each other and driving success together.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about our mission and believe you would be a phenomenal addition to our team, please apply. We look forward to hearing from you
