Graduate - Assistant Account Executive

2 weeks ago


Stafford Heights, Queensland, Australia Fuse Recruitment Full time
Graduate - Assistant Account Executive

-
Location:

  • Stafford Heights
  • Queensland
-
Work Type:

  • Permanent
-
Salary:

  • AU$ AU$65000 per annum + superannuation
-
Reference:

  • 24484
-
Responsible for:

You will provide operational support for Call Centre technology and operational functions including Sales, Marketing, and Customer Service. This position will recommend and implement operational improvements as well as ensure adherence to operational practices and procedures. You will provide operational input into strategic planning for future growth opportunities. This position will evaluate and implement new tools and technologies.

Brief of Role Description & the Scope of work:

  • Support call centre technology functions across multiple platforms.
  • Responsible for the scheduling of the call centre resources.
  • Responsible for call centre reporting and making recommendations to management on realtime staffing needs; analyse support metrics and identify trends.
  • Responsible for monitoring, auditing and improving incentive plans and payments.
  • You will have the ability to understand and interpret the data and regional objectives in a way that can be operationalised.
  • Communicate and provide feedback effectively to the customer service team.
  • Continuous benchmarking and implementation of call centre improvements.
  • Responsible for specific daily, weekly, and monthly reporting requirements.
  • Take ownership of reporting improvements with the goal to automate where possible.
  • Assists the Regional Lead with product improvement, quote line testing and product changes.
  • Drive the development and document business processes.
  • Lead and participate in crossfunctional project teams.

What's in it for you:

  • Outer North suburbs location
  • Established worldwide
  • Friendly, fun, and supportive office culture
  • Career progression opportunities
  • Comprehensive training program

Key Requirements and Skills

  • Call Centre Operations Experience (preferred)
  • Strong analytical background
  • Experience in a fastpaced multi region environment
  • Communication skills (Written & Verbal)
  • Attention to detail and the ability to multitask
  • Experience in supporting sales or operational environment
  • Undergraduate business administration or commercial degree
  • High level of skills across a broad range of technology platforms
  • Broad operational experience will be a bonus
Don't miss the chance to kick start your career in a structured, award-nominated graduate program.

  • At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting or claims professional looking for your next opportunity, we'd love to hear from you_
  • If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role_
SCR-wiki-watling

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