Customer Service Team Leader

2 weeks ago


Parramatta, New South Wales, Australia people2people Full time
Our client is a worldwide well-known and highly respected brand in the electronics industry.

With expansion to their business, we have now an opportunity for a Customer Service Team Leader to join the team.


Duties and Responsibilities:

  • Managing postpurchase customer cases raised on social channels endtoend adhering Samsung guidelines ie. Scripting and posting.
  • Provide outstanding customer experience by communicating clearly, being empathic towards the customers situation and acting in a professional manner at all times.
  • Follow up on any open cases and ensure customers are being updated daily.
  • Create and execute improvement plans based on dissatisfied customer feedback
  • Implementation of process changes or updates with relevant team members
  • Training and coaching of relevant Service processes and systems as required and reporting and scheduling major training sessions with Service L&D Team
  • Decision making for customer remedy based on individual customer scenario aligned with Samsung company policies

About YOU:

  • Minimum 2 years face to face customer service experience and preferable complaints handling experience
  • Experience with Social Media platforms (desirable)

The Benefits:

  • Generous discount on company products
  • Access to discounts and special promotions with retail partners
  • Hybrid working arrangement 4 days in the office 1 from home
  • Access to wellbeing platform
  • Heavily discounted gym membership
  • Onsite parking
Contact Juma on for a confidential discussion or APPLY NOW via the link

  • Parramatta, New South Wales, Australia Zest Care Full time

    Full-time, permanent position (38 hours per week) Base location: Parramatta ( 4 days in the office and 1 day from home) Attractive salary including nonforprofit benefits via salary packagingAbout the roleTeam Leader, Rostering and Customer Service is responsible for the rostering function within the organisation and leading a team of 8 Business Support...


  • Parramatta, New South Wales, Australia Ashdown Consulting Full time

    $55 p/h + Super 4 Month Contract Parramatta + WFHCustomer Service Team Leader | 4 Month Contract | $60.78 p/h Incl. Super- $55 p/h + Super 4 Month Contract Parramatta + WFHAbout the CompanyWe are seeking a Customer Service Team Leader to join a large NSW Government agency on a 4 month contract with flexible work arrangements. In this role you will manage the...

  • Team Leader

    2 weeks ago


    Parramatta, New South Wales, Australia Sedgwick Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your...


  • Parramatta, New South Wales, Australia Customer Service Barista Full time

    WHO ARE WEThe Dunn Group is an Australian family-owned business, operating in NSW for over 30 years. Balmain Coffee Company is an extension of our successful retail convenience petroleum retail sites opening our first Balmain Company Coffee outlet in 2013, Since then we have continued to expand our BCC brand with representation now in 4 of our busy NSW...

  • Team Leader

    2 weeks ago


    Parramatta, New South Wales, Australia Coles Supermarkets Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day. Whether you're in a distribution centre, a bakery, in-store or on the road, you're an important part of an Aussie icon at the heart of the nation.About the Role:Our Coles Services team takes pride...

  • Team Leader

    2 weeks ago


    Parramatta, New South Wales, Australia KPMG Full time

    KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and create innovation as we partner with clients to solve complex challenges, empower change, drive disruption and growth.Your OpportunityBecoming a Team Leader at KPMG, you will take on a...

  • Team Leader

    2 weeks ago


    Parramatta, New South Wales, Australia Sedgwick Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your...

  • Team Leader

    2 weeks ago


    Parramatta, New South Wales, Australia NSW Government -NSW Police Force Full time

    Clerk Grade 5/6:- Ongoing Full-Time:- ParramattaAbout usThe NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially,...

  • Team Leader

    2 weeks ago


    Parramatta, New South Wales, Australia HCF Full time

    About HCFAt HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member...

  • Team Leader

    2 weeks ago


    Parramatta, New South Wales, Australia Aon Full time

    Be responsible as a leader by impacting a team, helping Real Estate clients deal with insurance and growing new business This is a diverse, fun, forward thinking team that offers training, opportunity, and career growth Aon offers hybrid working, open to applicants across Parramatta NSW or Melbourne VIC Aon is in the business of better decisions At...

  • Team Leader

    2 weeks ago


    Parramatta, New South Wales, Australia Talent International Full time

    australia parramatta permanent au$ au$100000 per annum + package + benefitsLeading global consultancy firm is seeking an experienced business administrator with Tax experience to lead a high performing busines support team.This is a great opportunity for an experienced team leader or a co-ordinator stepping up to manage a bigger team of administrative...

  • Team Leader

    2 weeks ago


    Parramatta, New South Wales, Australia Sedgwick Full time

    The 'Apply with SEEK' option is available for International applicants, especially those from Australia. If this does not apply to you, please use the 'Apply' option. Taking care of people is at the core of everything we do, and we kick off by taking care of you, our valued colleague. A career at Sedgwick means immersing yourself in our culture of caring....


  • Parramatta, New South Wales, Australia West Recruitment Full time

    Western Sydney locationExcellent Salary + Bonus + BenefitsCareer progression in a Global leaderAbout your new companyThis Global, Industry Leader offers a supportive, innovative, and inclusive environment whilst ensuring a strong career path for its staff. As a well-established leader in their field, their passion is unwavering when it comes to delivering...


  • Parramatta, New South Wales, Australia NSW Department of Communities and Justice Full time

    Division: Communities and Justice- Location: Parramatta, NSW, AU, 2150- Req ID: 58859Located in Parramatta with access to hybrid work arrangementsOngoing full time opportunity (35 hours per week)Salary ranging from $101,947 to $112,849pa. Plus employer contribution to super and annual leave loadingYour roleThe Team Leader works collaboratively across Victims...

  • Team Leader

    1 week ago


    Parramatta, New South Wales, Australia Pepper Full time

    Who We AreAt Pepper, we're focused on helping people succeed. Whether that be buying a family home, dream car, developing professionally or growing their business. We aim to provide flexible options for our customers and make a real difference to their lives.What we have on offerThe Collections department is an integral part of the Pepper business, providing...

  • Customer Service

    2 weeks ago


    Parramatta, New South Wales, Australia Essential Appointments Full time

    Global Company, close to Parramatta Permanent career opportunity within the Medical industry paying great $$$$ Great Team, supportive management, parking available Global Company, close to Parramatta Permanent career opportunity within the Medical industry paying great $$$$ Great Team, supportive management, parking availableAbout the CompanyOur client is a...


  • Parramatta, New South Wales, Australia Ventia Pty Limited Full time

    95k package, work with one of the market leaders- Parramatta based, permanent full-time position:Be part of an inclusive and high-performing teamVentia's Operations Centre (VOC) is located on Darug Land (Parramatta, NSW) and is a 24/7 National Contact Centre. The VOC provides inbound and outbound customer service, technical resolution management, critical...

  • Team Leader

    2 weeks ago


    Parramatta, New South Wales, Australia Parramatta City Council Full time

    The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City's future and ensure it is culturally, socially, environmentally,...


  • Parramatta, New South Wales, Australia Fuse Recruitment Full time

    Parramatta NSW 2150$ $150000 per annumFull time Fuse Recruitment is a leading Australian owned recruitment agency with offices in Sydney,, Melbourne, Brisbane and Adelaide. Currently we are seeking a motivated Team Leader to join our established Manufacturing team in Sydney The Fuse Recruitment Manufacturing team are specialist Recruiters in 6 main Industry...

  • Team Leader

    1 week ago


    Parramatta, New South Wales, Australia Link Group Full time

    OverviewProvide effective leadership, planning and staff development to Customer Service Officers. The role will be responsible for team performance in accordance with agreed SLAs and ensure that work produced by the team meets defined quality standards.Key Accountabilities and main responsibilitiesStrategic Focus Responsible for building high performing...