Customer Service
2 weeks ago
Job no: 515218
Work type:
full time
Location:
Sydney, NSW
Categories:
Administration, Student Services, Research Administration support
- Highvolume, vibrant environment: join a specialist team delivering support and advice to researchers.
- Fulltime, permanent role (35 hours week) | hybrid working
- UNSW Campus and WFH
The Opportunity
The Organisation
At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.
We aspire to be Australia's global university, improving and transforming lives through excellence in research, outstanding education and a commitment to advancing a just society.
Benefits and Culture:
UNSW offer a competitive salary and access to UNSW benefits including:
- Flexible working
- Additional 3 days of leave over the Christmas Period
- Access to lifelong learning and career development
- Progressive HR practices
- Discounts and entitlements
- Affordable oncampus parking
Skills and Experience
You can demonstrate your high-level customer service skills and experience including:
- Time management and organisational skills, ability to work well under pressure and manage multiple tasks with competing deadlines.
- Interpersonal and written and verbal communication skills
- Ability to interpret complex policies, procedures and legislation in order to provide clear and accurate advice to diverse stakeholders
- Experience providing effective customer service and support to clients at all levels.
- Ability to plan, organise and coordinate projects and tasks.
- An understanding of and commitment to UNSW's aims, objectives and values in action, together with relevant policies and guidelines.
- Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.
Contact
Applications close:11:55pm, Thursday 23rd March 2023
UNSW is committed to equity diversity and inclusion.
Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.
UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.The University reserves the right not to proceed with any appointment.
Position Description
Advertised: 14 Mar 2023 AUS Eastern Daylight Time
Applications close: 23 Mar 2023 AUS Eastern Daylight Time
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