Hsp Case Manager Tier 2

1 week ago

Bankstown, Australia SSI Full time

_Do you want to work with a leading purpose driven, community-based organisation?_

_SSI's vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential._

About the Team:

  • To provide holistic case management service under Humanitarian Settlement Program (HSP) to newly arrived refugees and humanitarian entrants (Clients), including those with complex needs requiring specialised and intensive services, to build the skills and knowledge for social and economic wellbeing._
  • HSP aims to build the skills and knowledge for social and economic wellbeing of clients. It delivers Settlement Services to Clients through a tailored, needsbased case management approach. The relationship with the Case Manager is the foundation on which the HSP case management process is based, working in partnership with Clients and other service provider personnel, case workers and professionals involved in supporting the Client._

About You
You will work to deliver HSP settlement services to clients as per SSI policy and guidelines.

HSP Clients will be classified into a Tier according to their level of need and the complexity of their circumstances.

Majority of HSP clients are expected to be classified under Tier 1 and Tier 2 and will receive the standard HSP services.

You will Implement CMP via service delivery methods including working in partnership with the Client, other SSI staff and programs (e.g. support workers, housing officers, bilingual guides, volunteers, and other staff from RESP, Ignite, AbilityLinks, etc.

programs) and other Service Provider personnel (such as job Active, AMEP provider(s), NSW Refugee Health Services, GPs) and professionals to achieve Settlement Outcomes.


Essential Criteria

  • Diploma of Community Services (Case Management); or Bachelor of Applied Sciences (Community Services)
  • Demonstrated experience of case management supporting newly arrived refugees and humanitarian entrants during their initial settlement in Australia
  • Ability to build rapport and trust with client group;
  • Ability to work under pressure
  • Maintaining stable performance under pressure and/or opposition (such as time pressure or job ambiguity);
  • Time management skills (being able to coordinate daily, weekly and monthly activities);
  • Ability to manage relationships with internal and external stakeholders.
  • Knowledge and understanding of refugee settlement process;
  • High level of written and verbal English skills;

Preferred Experience and Skills

  • Demonstrated understanding of support needs of clients going through crises (eg. family violence, homelessness, child protection, acute mental illness etc.);
  • Extensive experience developing, implementing and reviewing case plans;
  • Demonstrated experience meeting KPIs ;
  • Demonstrated ability to adhere to quality standards and compliance requirements and follow internal and Departmental policies and procedures;
  • Demonstrated experience in working with culturally and linguistically diverse communities, particularly humanitarian entrants and people of refugee background;
  • Knowledge and experience in community sector in regional areas

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.


To Apply

Applications close 8 January 2023

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.


  • Aboriginal and Torres Strait Islander viewers are warned that the following video may contain images and footage of deceased persons viewer discretion is advised._
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