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Logistics Returns Officer

3 months ago

Bankstown, Australia DH & Associates Full time

(1)
Primary Function
The Logistics Returns Officer is responsible for managing returns of finished goods nationally.

This role will be a conduit between 3PL and internal departments to action all Return Authority (RA) requests and is responsible to manage collection/delivery of returns to warehouses.


(2)
ESSENTIAL DUTIES/ RESPONSIBILITIES

Returns Responsibilities

  • Daily open RA report including age and status of each RA
  • Reconciliation of reports from 3PL and identification of any abnormalities/discrepancies
  • Reviewing and taking action on aged cases and errors
  • Liaising with 3PL to execute/fast track collection/delivery/exchange
  • Communicating with internal departments for failed cases (eg store can't locate unit)as well as escalations from retailers/customers
  • Proactive action before RA gets aged or escalated
  • Monitoring of all returns until Good Received (GR'd) in warehouse
  • Process review/improvement to reduce RA lead time from creation till closure
  • Supporting management with preparing reports
  • Managing escalation calls when required

(3)
Qualifications and Experience

  • Bachelor degree
  • Residence Visa or Citizen
  • Minimum 2 years of experience in logistics
  • Intermediate to advanced MS Excel skills
  • Experience with MS Outlook, PowerPoint and Word
  • Experience with SAP

(4) Skills and Capabilities

  • Proficiency with MS Excel is essential (pivot table and formulas such as vlookup and if)
  • Excellent verbal and written communication skills
  • Must be organised, able to prioritise tasks and take initiative
  • Must have good work ethic and commitment
  • Must be able to engage with stakeholders and buildrelationships
  • Customer focused
  • Able to work independently

Schedule:

  • Monday to Friday

Experience:

  • Logistics: 2 years (preferred)

Work Location:
In person