Commercial Partnerships Manager

1 week ago

Melbourne, Victoria, Australia Bupa Full time

The Opportunity


Step into the spotlight as a Commercial Partnerships Manager, spearheading Bupa's Health, and Wellbeing (H&W) service delivery through efficient management of Third-Party Providers (TPPs).

Your strategic finesse will drive remarkable performance, from financial triumphs to seamless operational excellence, while keeping a vigilant eye on regulatory and internal compliance.

This is a permanent full-time position, based in our Melbourne office. (Bupa offers hybrid working arrangements and you can work from the office or from home)

**How You'll make a difference?

As a driving force behind our H&W product strategy, your expertise will shine as you expertly identify, evaluate, and engage service providers.

Your negotiation prowess will be in full swing, crafting commercial terms and operational KPIs. Fuelling the engine of progress, you'll establish performance benchmarks that encompass quality, finance, and operations.

Collaborating seamlessly with the service delivery team, you'll ensure our TPPs deliver seamless service to our valued Bupa customers.

Your watchful eye will monitor and review performance, ensuring contractual agreements and KPIs are met - a testament to your dedication to excellence.

Unleash your potential and foster a healthier future with us - come be a change catalyst in Health & Wellbeing

Your everyday tasks are but not limited to:

  • Strategic Partnering: Collaborate with Procurement Business Partner to identify and evaluate service providers, bolstering our H&W product strategy.
  • Engagement Master: Craft and execute an impactful provider engagement plan, nurturing strong relationships.
  • Negotiation Dynamo: Skilfully negotiate commercial terms and operational KPIs with providers, supported by Procurement, Legal, and Finance Business Partners.
  • Seamless Service Assurance: Team up with Service Delivery to ensure our Third-Party Providers (TPPs) offer seamless service to Bupa customers.
  • Performance Benchmarking: Shape provider benchmarks across performance, quality, finance, and operations.
  • KPI Vigilance: Monitor and review TPPs' performance to ensure contractual compliance and KPI achievements.
  • Insights Catalyst: Drive insights, coordinating audits, and championing feedback to empower the H&W Leadership Team in continuous improvement.

Why work at Bupa?
We keep our people smiling by helping them improve their lives in and outside of the office.

We're a welcoming lot, no matter who you are or where you've come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.

We support our people to be the best version of themselves, physically and mentally.

With a healthy work/life balance, leadership support, reduced private health cover, study leave, volunteering options and a commitment to promoting from within.

Our employees can access wide range of benefits: from our own products (incl.

health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few).

We reward our people and celebrate their success, provide initiatives that develop careers and look after our people's health, wellbeing, and futures.


What sets you apart?
The key skills and experience that make you a great fit for this role:

  • Valued Experience: A minimum of 3 years in relationship management paves your way
  • Commercial Virtuoso: Proven experience in managing 3rd party relationships with contract negotiation expertise.
  • Mastering the Art of Influence: Demonstrated stakeholder management, plus the finesse of financial analysis and commercial acumen.
  • Health Insight Advantage: Nursing, allied health, or health promotion background sets you apart.
  • Communication Catalyst: Showcase exceptional written, verbal, and interpersonal skills from facilitating meetings to captivating large groups.
  • Thriving in Diversity: Flourish in a dynamic environment, whether working autonomously or seamlessly within a team. Embrace challenges with your problemsolving prowess and advanced computer skills, including the Microsoft Office Suite.
**About Bupa Asia Pacific

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.


Bupa Asia Pacific operates in Australia, New Zealand, and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical, and hearing services.

Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose, and the way that we deliver personalised care.

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