Customer Service Consultant

2 weeks ago


Mackay Regional, Australia Veritas Recruitment Group Full time

4 weeks ago Be among the first 25 applicants

We are currently partnering with a large global organisation in the consumer goods space. Our client is looking for a Customer Service Consultant to join their team on a permanent, full-time basis. In this role, you will be the frontline connection between customers and products. Your role will involve answering customer inquiries, resolving issues, providing product information, and ensuring a positive customer experience. This is an opportunity to be part of a dynamic team in a fast-paced environment, where your skills in problem-solving and communication will be valued.

Key Responsibilities -

  • Respond to customer inquiries via phone, email, and chat in a professional and timely manner
  • Resolve customer issues and provide effective solutions
  • Maintain up-to-date knowledge of the product range and services
  • Collaborate with other departments to address customer needs and improve service processes
  • Document customer interactions and feedback for analysis and improvement
  • Strive to exceed customer expectations in every interaction
  • Processing and tracking of customer orders

About You -

  • Previous experience in customer service, preferably in a call centre or retail environment
  • You are friendly and optimistic and easy to get along with
  • Excellent verbal and written communication skills
  • Strong problem-solving skills and the ability to take initiative
  • You are able to work effectively in a team and be adaptable as required
  • Proficiency in SAP, Zendesk and Microsoft Office Suite is ideal, but not preferred

Benefits For You -

  • Onsite Parking
  • Ongoing training and support provided to give you the best chance to succeed in this role
  • Rotating roster on Friday's
  • Opportunity to work for a large Global organisation
  • Work in a positive, and collaborative work environment

To apply online please click on the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion please contact Todd Elliott on Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service
  • Industries Manufacturing

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