Customer Service Consultant
2 weeks ago
4 weeks ago Be among the first 25 applicants
We are currently partnering with a large global organisation in the consumer goods space. Our client is looking for a Customer Service Consultant to join their team on a permanent, full-time basis. In this role, you will be the frontline connection between customers and products. Your role will involve answering customer inquiries, resolving issues, providing product information, and ensuring a positive customer experience. This is an opportunity to be part of a dynamic team in a fast-paced environment, where your skills in problem-solving and communication will be valued.
Key Responsibilities -
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner
- Resolve customer issues and provide effective solutions
- Maintain up-to-date knowledge of the product range and services
- Collaborate with other departments to address customer needs and improve service processes
- Document customer interactions and feedback for analysis and improvement
- Strive to exceed customer expectations in every interaction
- Processing and tracking of customer orders
- Previous experience in customer service, preferably in a call centre or retail environment
- You are friendly and optimistic and easy to get along with
- Excellent verbal and written communication skills
- Strong problem-solving skills and the ability to take initiative
- You are able to work effectively in a team and be adaptable as required
- Proficiency in SAP, Zendesk and Microsoft Office Suite is ideal, but not preferred
- Onsite Parking
- Ongoing training and support provided to give you the best chance to succeed in this role
- Rotating roster on Friday's
- Opportunity to work for a large Global organisation
- Work in a positive, and collaborative work environment
- Seniority level Not Applicable
- Employment type Full-time
- Job function Customer Service
- Industries Manufacturing
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