Customer Banking Consultant

2 weeks ago

Mackay, Queensland, Australia Auswide Bank Full time

About The Role

This role is a key component to the success of our Caneland Central branch. As a Customer Banking Consultant, you will be responsible for the highest delivery of an excellent customer experience and seamless service to our existing and new customers.

Key Responsibilities:

  • Assist customers through front counter operations including deposits, withdrawals and account transactions
  • Actively promote Auswide Bank's suite of products including Home Loans, Term Deposits, Third Party Products (Allianz Insurance), Western Union/Travel Products and Credit Cards
  • Identify and generate product leads for our Customer Banking Specialist and Home Lenders

About You

As well as having excellent & effective problem solving, negotiation and communication skills, you will also need to:

  • Have proven experience in uncovering customer needs in a customer service environment
  • Have worked in an environment where you have had to achieve set KPI's
  • Be passionate about helping customers achieve their financial dreams and goals
  • Be open to learning and engaging with key stakeholders across the business
  • A desire to grow and develop within Auswide Bank

About Auswide Bank

Established in 1966, Auswide Bank's mission has been to provide a convenient, high-quality alternative to the big banks and to put customers first.

Now more than 55 years on, we continue to help Australians achieve home ownership, create wealth and access banking and financial services – making lives easier.

Through outstanding customer service and quality products, Auswide Bank has achieved a national presence, made possible by mutually beneficial partnerships and relationships, an online lending platform and our network of branches across Queensland. We know it's the small things that make us different and are proud to offer award winning products, genuine customer service and a Queensland based contact centre.

We are an equal opportunity employer committed to reflecting the diversity of the communities in which we operate. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities.

About Our Benefits

  • (4) weeks annual leave plus (1) Wellness Day per financial quarter for all eligible staff*
  • (2) Special Volunteer paid days per year for eligible staff who wish to volunteer and support the community
  • Employee Assistance Program (EAP) and various Health & Wellbeing programs
  • Bank Staff Share Plan options and Years of Service Recognition program
  • An extensive range of discounts and benefits associated with the Bank's financial products
  • Discounts with various business partners
  • A complete range of generously subsidised corporate uniforms

How to apply

This is an exciting opportunity which has become available in our branch located within the Caneland Central Shopping Centre. If you are up for a challenge, have a real keen interest in helping people, and desire to build your career with a Trusted Australian Bank – then we encourage you to apply today

The successful candidate will be subject to satisfactory background checks including Criminal History, Bankruptcy, ASIC Banned & Disqualified Persons and Employment Verification Checks.

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