Customer Service Representative

2 weeks ago

Mackay Regional, Australia North East Auto Group Full time
Customer Service Representative / Receptionist

Built from the ground up over a quarter of a century and backed by family values, we're the one-stop auto shop that goes above and beyond for our customers.

That's the Northeast experience.

About the role

Our Head Office is the heart of our operation, and our team of two receptionists/Administration Assistants play critical roles as the faces of our business. You will be responsible for ensuring our clients receive the highest possible customer service, care, and attention in all interactions.

Day to day you will:

  • Operate a busy switchboard and direct inquiries
  • Provide a high quality experience for customers and visitors to Head Office
  • Ensure the presentation of our reception area and meeting rooms are impeccable at all times
  • Carry out a range of general administrative duties to support the team
  • Assist in data collection and cleansing in preparation for a new DMS
  • Provide assistance with back office Administration dutie

About You

  • Prior reception or customer service experience (essential);
  • A friendly, client-focused attitude (essential);
  • Drivers licence (essential);
  • Ability to prioritise and multitask competing priorities;
  • Ability to work autonomously;
  • Excellent computer skills (Microsoft Office essential) with the ability to pick up new systems easily.

About Us

Established in 1995, the Northeast Auto Group are a national award-winning automotive retail and service organisation who employ over 500 people in South Australia, Victoria, Queensland and New South Wales.

We are quickly becoming the largest seller of trucks in South Australia. We deliver a full-service experience to the industry through our multiple business units to provide the best service and solutions to our customers. Our group of companies include an Engineering and Manufacturing division, Parts, Service and Repair centre, Agricultural and Construction Equipment Solutions, Iveco, Isuzu and other franchises.

We are a high-performance business. Our success is built on hard work and skilfulness. We employ the best, and we invest in our people to make sure their knowledge is second-to-none. We go the extra mile and we always deliver.

Ready to make the move?

Accelerate your career and apply now.

*Please note that as part of the recruitment process you may be asked to undergo various pre-employment checks, such as Work Entitlements Check, National Police Check and Pre-Employment Medical

Northeast Auto Group is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions. Northeast Auto Group is committed to creating an inclusive work environment for all employees.

No agencies please.

Your application will include the following questions:

Do you have experience in administration?

Do you have customer service experience?

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have as a receptionist?

What's your expected annual base salary?

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