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Customer Support Representative

3 months ago

Melbourne, Victoria, Australia Eightcap Pty Ltd Full time
Customer Support Representative (Fluent in English & Japanese)

About Us:
PropTradeTech is a rapidly growing fintech company that provides customised technology solutions to partners across the globe.

Our proprietary trading simulation platform allows us to provide unique solutions to those looking to leverage the emerging proprietary trading industry.

As a high growth start up we foster a collaborative and exciting work culture. Our clients are global and we pride ourselves on the quality of support we provide.

Purpose of the position:
We are rapidly expanding our workforce around the world and are currently hiring. We invite motivated and engaged people to join us as Customer Support Administrators in a full-time capacity.


These roles will see you working in a high pressure, repetitive natured environment, whilst handling diverse customer conversations and navigating complex systems.

You will see yourself working in a highly agile environment as the result of evolving customer, technology and business needs.

If you are looking for the next step in your customer service career, PTT is the organisation for you. There are endless opportunities to develop and grow with supportive leaders who will assist in your development goals.

Key responsibilities:

  • Educate clients in the company's platforms, trading products and rules, and breach/withdrawal procedures
  • Manage administration and account setup of customer accounts
  • Work closely with the Finance and Account Management teams to ensure client's needs are efficiently met
  • Provide ongoing assistance and testing in the implementation of new systems, technology and processes
  • Handling complaints in a timely, professional and courteous manner
  • Report customer complaints and escalate issues when necessary to prevent potential churn

Selection Criteria:
Essential

  • Postsecondary education or the equivalent experience in the field minimum
  • Proven experience working in a customer support team and professional environment
  • Highly developed customer service skills, particularly with problem solving, to assist customer needs
  • Excellent verbal & written communication in both
  • Excellent computer and data entry skills
  • Ability to work with individuals from multicultural backgrounds
Desired

  • Tertiary qualifications in Business Administration, BComms or equivalent
  • Previous administration experience supporting diverse client base
  • An understanding or interest in trading, FX or general finance.
  • Sound analytical and problemsolving skills
  • Team player who is willing to go above and beyond to support the team in all aspects of the work


We have a range of employee benefits including ongoing investment in your career development, wellness and lifestyle perks like monthly corporate massages, parental leave, staff referral bonus program, employee-purchased leave, Perkbox reward and recognition, study assistance and much more....


Are you interested in this opportunity but don't meet every requirement? PropTradeTech endeavours to create an inclusive and diverse workforce by offering an opportunity for the right people and so we encourage you to apply.

Kindly note we are a participant in the Circle Back Initiative, demonstrating our commitment to responding to each applicant.

Job ID 100