![Data#3 Limited](https://media.trabajo.org/img/noimg.jpg)
Junior Salesforce Support
2 weeks ago
Job Summary:
- We are currently seeking a Junior Salesforce Support person to provide general assistance and support within our Digital Platforms team at Data#3.
Date Listed:
Job Ref:
Job Type:
Location:
6/06/2023
ALCA110088
Permanent
Toowong
Who we are
Data#3 is a $2.2 billion, award-winning business technology solutions company. We are a listed ASX organisation, with over 1,300 employees in 12 locations across Australia. Our award-winning culture is built on five core values
:Honesty, Excellence, Agility, Respect, and Teamwork (HEART).
Our people are inspired to do and be their best every day. Our culture of growth, innovation and well-being supports our people's continued success. Our team reflects our community and this diversity makes Data#3 a great place to work.
The Role
We are currently seeking a Junior Salesforce Support person to provide general assistance and support within our Digital Platforms team at Data#3.
What will I be doing?
- Triage internal support cases to the appropriate Salesforce Team Member
- Resolve Level 1 support cases in a timely manner
- Transition requirements for Level 2 or 3 cases (those requiring development or configuration changes) to backlog for prioritisation
- Create, optimise and maintain Salesforce views, reports and dashboards
- Manage user setup & data security including but not limited to maintaining and amending employee profiles, role hierarchy, permission sets
- Assist with functional and user acceptance testing as required
- Maintain system reference data integrity
- General Salesforce administration as required
- Exceptional and timely customer service to all stakeholders at all organisational levels
What experience will I need?
- Experience within a customer service role (within an IT support role or ICT environment desirable but not required)
- Ability to deal with customers at all organisational levels
- Experience or understanding of documenting system features and user guides
- Ability to work unsupervised on complex tasks
- Understanding of data modelling concepts and ability to interpret data models to create meaningful reports (to facilitate report writing)
- Effective oral and written communication skills to ensure clear and accurate communication with stakeholders
Just a few of our benefits:
- Community Service Leave
- Flexible Working
- Income Protection
- Health and wellness programs
- Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements._
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