Lcs Coordinator

Job Summary:

• We are looking for a customer focussed team player who has an interest in building relationships with internal and external stakeholders.

Date Listed:

Job Ref:

Job Type:

Location:

23/11/2023

LITO110961

Permanent

Toowong

Software Support Specialist

• Join our highperforming team in a customerfocused role
• Work for an HRD Employer of Choice winner for 8 years in a row
• True hybrid, flexible working environment.

In this exciting role you will be supporting our software advisory team working closely in an administration function to support key customers and internal stakeholders.

Who is Data#3?

Listed on the ASX in 1997, Data#3 reported revenues of $2.5 billion in the 2023 financial year and has more than 1,400 employees.

Headquartered in Brisbane, it has facilities across 12 locations in Australia and Fiji. Voted HRD's Employer of Choice for the last 8 years

Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART) and these values are integral to the way Data#3 works internally and externally with our customers.

About this role

As Software Support Specialist you will:

• Be the point of contact for all customer queries
• Perform data entry & administration
• Develop & maintain close working relationships with internal and external stakeholders to ensure quality customer service and ensure long term strategic customer relationships
• Work closely with the software advisory team to work through any customer concerns
• Use your passion for customer service and exceptional communication skills to ensure our customers have a positive & memorable experience
• Help customers with the efficient processing of cases
• Problem solving on a daily basis to reach the right outcome for our customers and Data#3

About you
You will be a customer focussed team player with:

• At least 1 years' experience working in an administration or customer service environment.
• Proven track record in providing excellent customer service and technical support.
• You will have an understanding or interest in technology.
• Reliability, efficiency, and the ability to learn processes and technologies quickly.
• An ability to independently work autonomously.
• Experience with Adobe, Salesforce or D36 desirable but not mandatory.
• A high level of attention to detail.
• Confident communication.
• Please note that Data#3 will request as part of the recruitment process, reference checks, and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements._
• Job No: _LITO110961

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