Customer Care Team Leader UOW

2 weeks ago


Sydney, New South Wales, Australia eFinancialCareers Ltd. Full time
Customer Care Team Leader at UOW - Commonwealth Bank of Australia, Sydney, Australia

We are looking for a Customer Care Team Leader who is passionate about leading and coaching individuals in a team dedicated to providing exceptional customer service.

  • Join us in a supportive and secure work environment where personal growth is encouraged.

We have an exciting opportunity for a Team Leader to oversee our CSD Flex Agents at the University of Wollongong Campus (UOW) for a 12-month period.

Key details of the role:

  • You must be present on-site for 50% of your working week
  • Full-time shift hours:
    • Sunday: 8am - 4pm
    • Monday & Tuesday: 12pm - 8pm
    • Wednesday & Thursday: 10am - 6pm

Join our Team:

Our CSD Flex Agents Team is committed to providing round-the-clock support to customers with their online and phone banking needs. As a Team Leader, you will play a crucial role in motivating your team, enabling them to deliver top-notch service while fostering a culture of continuous improvement.

Key Responsibilities:

  • Lead the team to ensure timely and accurate customer solutions
  • Oversee daily team operations, performance, and efficiency
  • Drive continuous improvement initiatives
  • Build strong relationships with stakeholders and customers
  • Implement and monitor risk management practices
  • Manage scheduling and staffing needs
  • Utilize people management systems effectively

We are looking for individuals who:

The ideal candidate will be an experienced team leader with excellent people management skills. You should possess a proactive approach to risk management and be adept at fostering a culture of growth and improvement within the team.

Desired Qualifications:

  • Strong customer service and stakeholder management skills
  • Attention to detail and ability to meet deadlines
  • Experience in setting and achieving performance targets
  • Proven track record of driving continuous improvement

If you are currently part of the Commonwealth Bank Group, submit your application through Sidekick. We are here to support your career progression within the organization.

If you encounter any accessibility issues during the application process, please reach out to HR Direct.

Application Deadline: 29/05/2024



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