Customer Support Administrator

2 weeks ago


Melbourne City Centre, Victoria, Australia Mars Recruitment Full time

About the role

Key Responsibilities

  • Educate clients on our platforms, trading products, and procedures.
  • Manage administration and account setup of customer accounts.
  • Collaborate with Finance and Account Management teams to meet client needs efficiently.
  • Assist in implementing new systems, technology, and processes.
  • Handle complaints professionally and escalate issues when necessary.
***
Selection Criteria

  • Fluent in Malaysian
    essential:
  • Proven experience in customer support in a professional environment.
  • Strong customer service and problemsolving skills.
  • Excellent verbal and written communication.
  • Proficiency in computer skills and data entry.
  • Ability to work with individuals from multicultural backgrounds.
***
Benefits

  • Career development opportunities.
  • Perkbox Reward & Recognition.
  • Permanent Opportunity
  • Hybrid working (1day WFH on Wednesdays)
  • 65k 72k + super (depending on experience)
  • Great CBD location with easy access to public transport.
  • Multicultural environment.
  • Collaborative team culture.
  • Regular social activities.

SALARY:

  • Negotiable
    LOCATION:
  • Melbourne CBD, Melbourne, Australia
    JOB TYPE:
  • Full-Time
    JOB REF:
  • BBBH28593_
    DATE POSTED:
  • Fri, 12 April 2024


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