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Customer Service Team Member

3 months ago

Forest Hill, Australia Eastern Health Full time
Casual Position | Work/life balance

Burwood Location | close to cafes

Generous Salary Packaging + super

Eastern Health

Eastern Health is one of Melbourne's largest public health services.

We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential care, community health and state-wide specialist services to people and communities that are diverse in culture, age, socio-economic status, population and healthcare needs.

About the role

The EH Contact Centre is located in Burwood East and provides inbound telephone customer service between the hours of 7am to 11pm, 7 days a week

As the first point of phone contact for Eastern Health the day to day tasks include but not limited to:
Inbound call centre role (no face to face)

Provide phone support for internal Eastern Health staff who require access to other Eastern Health departments and services

Assist with phone enquiries from the community regarding Eastern Health services

Connect Eastern Health Doctors to other Doctors or services

Provide great customer service tailored to the customers' needs

Although we are located in Burwood East, we provide service for all Eastern Health Site

The role on offer:

Casual Position

Availability to work variable shift times across Monday to Sunday from

Please refer to the attached position description for further details of the role.

Vaccination against infectious disease is a mandatory requirement of this role.

An offer of employment is conditional on you providing evidence that you are currently vaccinated against COVID-19 with booster & Influenza, prior to commencing employment.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here

Diverse and engaging career opportunities

Friendly & supportive team

Flexible working hours

Salary packaging options

Career progression in our teaching hospitals

Next Steps

Please note:


Eastern Health is a child safe organisation, committed to promoting the wellbeing and cultural safety of Aboriginal children, children with disabilities and all children in their diversity.

Eastern Health is committed to creating a diverse and inclusive environment that welcomes and values all people. We recognise that diversity is essential in ensuring Eastern Health provides the best service to its consumers.

Values in Action:
Respect for all | Safe always | Partnering in care | Learning and improving every day

Contact Person

MALCOLM TAIT
Contact Number

Alternate Contact Person
Karen Chalmers

Alternate Contact Number

Closing Date
19/05/2024