Current jobs related to Customer Experience Officer - Canberra, ACT - CSIRO

  • Customer Experience Ambassador

    2 weeks ago

    Canberra, ACT, Australia ACT Government Full time

    About the RoleACT Government is seeking a skilled and enthusiastic Visitor Services Officer to join our team at Canberra's most significant cultural tourism destinations. As a Visitor Services Officer, you will play a crucial role in ensuring that our visitors have an exceptional experience through exceptional customer service and interpretative...

  • Customer Experience and Feedback Specialist

    5 days ago

    Canberra, ACT, Australia Programmed Full time

    About the OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience and Feedback Officer. This exciting opportunity exists for a professional who is passionate about delivering exceptional customer service and resolving complaints in a timely and compliant manner.Key ResponsibilitiesManage and...

  • Customer Experience and Feedback Specialist

    3 days ago

    Canberra, ACT, Australia Programmed Full time

    About the OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience and Feedback Officer. This exciting opportunity exists for a professional who is passionate about delivering exceptional customer service and resolving complaints in a timely and compliant manner.Key ResponsibilitiesManage and...

  • Customer Experience and Feedback Specialist

    1 week ago

    Canberra, ACT, Australia Programmed Full time

    {"About The Opportunity": "Programmed is seeking a skilled Customer Experience and Feedback Officer to join our team in Fyshwick, ACT.This is an exciting opportunity to work on our high-profile Housing Contract, where you will be a crucial team member of the Facility Management QA and Customer Engagement Team.As a Customer Experience and Feedback Officer,...

  • Customer Experience Ambassador

    2 weeks ago

    Canberra, ACT, Australia dusk Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador at dusk. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and contributing to a positive and inclusive store environment.Key...

  • Customer Experience Ambassador

    6 days ago

    Canberra, ACT, Australia dusk Full time

    Are you passionate about delivering exceptional customer experiences and creating a warm and inviting atmosphere in a retail environment?We're seeking a talented Customer Assistant to join our dusk team in Canberra Centre, where you'll play a pivotal role in bringing our brand vision to life.Key Responsibilities:Deliver outstanding customer service, ensuring...

  • Customer Experience Ambassador

    7 days ago

    Canberra, ACT, Australia dusk Full time

    Are you passionate about delivering exceptional customer experiences and creating a warm and inviting atmosphere in a retail environment?We're seeking a talented Customer Assistant to join our dusk team in Canberra Centre, where you'll play a pivotal role in bringing our brand vision to life.Key Responsibilities:Deliver outstanding customer service, ensuring...

  • Customer Relationship Officer

    1 week ago

    Canberra, ACT, Australia Acorn LMS Full time

    {"h1": "Customer Relationship Officer", "p": "At Acorn PLMS, we are on a mission to transform the corporate learning experience. Our cutting-edge Performance Learning Management System (PLMS) software is powered by AI and designed to ensure that what people learn directly contributes to their exceptional performance in business.", "h3": "Key...

  • Sales Assistant

    5 days ago

    Canberra, ACT, Australia Hanes Australasia Full time

    About the RoleWe are seeking a motivated and enthusiastic Casual Sales Assistant to join our team at Bras N Things Woden store.This is a casual position requiring flexibility to work day/nights and weekends across a Mon-Sunday roster.Key ResponsibilitiesProvide exceptional customer service and create memorable experiences for customersAssist customers with...

  • NDIS Customer Service Officer

    3 days ago

    Canberra, ACT, Australia Nexia Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our NDIS Division as a Customer Service Officer. As a key member of our team, you will be responsible for providing exceptional service to our clients, managing their plans, and ensuring their needs are met.Key ResponsibilitiesProvide high-quality plan management services...

  • Banking Consultant

    2 weeks ago

    Canberra, ACT, Australia ANZ Full time

    About UsWe are a leading financial institution dedicated to delivering exceptional customer experiences and shaping a world where people and communities thrive.About the RoleAs a Banking Consultant in our Retail Banking division, you will play a key role in providing customers with a seamless banking experience. Your primary responsibility will be to meet...

  • Team Leader

    2 weeks ago

    Canberra, ACT, Australia StudentUniverse Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our team at StudentUniverse. As a Team Leader, you will be responsible for leading a team of customer-facing professionals and driving business growth through exceptional customer experience.Key ResponsibilitiesDevelop and implement business plans to drive team and area...

  • NDIS Customer Service Officer

    11 hours ago

    Canberra, ACT, Australia Nexia Full time

    About the RoleNexia Canberra is seeking a highly motivated and customer-focused individual to join our NDIS Division as a Customer Service Officer.As a key member of our team, you will be responsible for providing exceptional service to our clients, managing their plans, and ensuring their needs are met.Key ResponsibilitiesProvide high-quality plan...

  • Team Leader

    1 week ago

    Canberra, ACT, Australia FCM Full time

    {"title": "Team Leader Opportunity", "content": "At FCM Travel Solutions, we are seeking a highly skilled and experienced Team Leader to join our Canberra-based team.The successful candidate will be responsible for leading a team of professionals, driving business growth, and delivering exceptional customer experiences.Key responsibilities include:Developing...

  • Guest Experience Ambassador

    2 weeks ago

    Canberra, ACT, Australia Ingenia Communities Group Full time

    About the RoleWe are seeking a skilled Guest Experience Officer to join our team at Ingenia Communities Group. As a Guest Experience Officer, you will play a critical role in ensuring a seamless and engaging experience for our guests.Key ResponsibilitiesWelcome guests to Ingenia Holidays, providing a warm and welcoming experience.Act as a brand ambassador,...

  • Customer Service Officer

    6 days ago

    Canberra, ACT, Australia Nexia Full time

    About the RoleNexia Canberra is seeking a highly motivated and customer-focused individual to join our NDIS Division as a Customer Service Officer. In this role, you will be the first point of contact for NDIS participants, providing high-quality Plan Management Services and advice.Key ResponsibilitiesProvide exceptional customer service and support to NDIS...

  • Parking Enforcement Officer

    2 weeks ago

    Canberra, ACT, Australia Wilson Parking Australia 1992 Pty Ltd Full time

    Parking Enforcement Officer Role OverviewAt Wilson Parking Australia 1992 Pty Ltd, we are seeking a skilled Parking Enforcement Officer to join our team. As a Parking Enforcement Officer, you will be responsible for ensuring the smooth operation of our parking facilities, providing exceptional customer service, and maintaining a safe and secure environment...

  • Parking Enforcement Officer

    2 weeks ago

    Canberra, ACT, Australia Wilson Parking Australia 1992 Pty Ltd Full time

    Parking Enforcement Officer Role OverviewAt Wilson Parking Australia 1992 Pty Ltd, we are seeking a skilled Parking Enforcement Officer to join our team. As a Parking Enforcement Officer, you will be responsible for ensuring the smooth operation of our parking facilities, providing exceptional customer service, and maintaining a safe and secure environment...

  • Customer Service Officer

    1 week ago

    Canberra, ACT, Australia Nexia Full time

    About the RoleNexia Canberra is seeking a highly motivated and customer-focused individual to join our NDIS Division as a Customer Service Officer. In this role, you will be the first point of contact for NDIS participants, providing high-quality Plan Management Services and advice.Key ResponsibilitiesProvide exceptional customer service and support to NDIS...

  • Workplace Experience Coordinator

    1 week ago

    Canberra, ACT, Australia CBRE Full time

    {"The Opportunity": "Create a positive first impression and ensure smooth operations in the workplace.Welcome visitors with a warm and friendly demeanor.Oversee the day-to-day operations of the workplace, including badge management for guests, ensuring facilities are well maintained, clean, and safe.Coordinate with vendors and suppliers for various services...

Customer Experience Officer

3 months ago

Canberra, ACT, Australia CSIRO Full time

Acknowledgement of Country:


CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia.

We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation

Child Safety:


CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs.

View our Child Safe Policy.

The Opportunity:

-
Provide People-related support at CSIRO:


  • An indefinite position, with long-term career potential:
-
Contribute your HR/Payroll experience in this customer-focused role


People Central is the first point of contact for CSIRO general HR enquires and manages the administrative aspects of the employee lifecycle.

We have an exciting opportunity for a Customer Experience Officer to join our team.

Your duties will include:

  • Proactively delivering frontline customer service and support for CSIRO staff, including anticipating customer needs, and performing trend analysis of enquiries and customer feedback.
  • Providing timely advice regarding general Peoplerelated enquiries, in line with established service levels, by tailoring verbal and written communication to audience.
  • Actively monitoring and identifying opportunities for business improvements to streamline and enhance the service delivery with the use of technology and analytics.
  • Maintaining and improving a library of accurate, compliant, streamlined documentation and knowledge management material to meet People function requirements.
  • Providing system administration support for the organisation's Service Delivery Tool ('People Connect').
  • Triaging phone and written enquiries to appropriate teams and where escalation is required.
  • Ensuring confidentiality and privacy obligations with respect to the issue and storage of personal information.
  • Other duties as required.

Location:
Black Mountain, Canberra

Salary:
AU$68k - AU$86k pa (pro-rata for part-time) plus up to 15.4% superannuation

Tenure:
Indefinite, Full-time (Part-time considered)

Reference: 93255

To be considered you will need:

  • Experience in an HR/People/Payroll customer service delivery environment, with a focus on providing high quality customer experiences and commitment to continuous improvement.
  • Sound knowledge and understanding of relevant HR/People/Payroll frameworks, legislation, acts, policies/procedures, systems, and tools.
  • Ability to gather, interpret and analyse customer experience data to identify trends to support development of proactive customer service delivery solutions.
  • Ability to use, and provide support for, technology platforms including HRMIS and Service Delivery software (preferably SAP/SuccessFactors) to deliver creative customerfocussed digital solutions
  • Excellent attention to detail, analytical and problemsolving abilities, with a focus on accuracy
  • Excellent collaboration, interpersonal and negotiation skills.
  • High standard of written and verbal communication skills with the ability to communicate with all stakeholders clearly and effectively.
  • Ability to manage own workloads with a history of meeting competing deadlines and agile working that adapts to changing requirements.
  • Demonstrated professional and respectful behaviours and attitudes in a collaborative environment and behaviours aligned to the CSIRO Values.
For full details about this role please review the Position Description

Eligibility:

Flexible Working Arrangements:

We work flexibly at CSIRO, offering a range of options for how, when and where you work.

Diversity and Inclusion:


We are working hard to recruit people representing the diversity across our society, and ensure that all our people feel supported to do their best work and feel empowered to let their ideas flourish.


About CSIRO:

At CSIRO Australia's national science agency, we solve the greatest challenges through innovative science and technology.

We put the safety and wellbeing of our people above all else and earn trust everywhere because we only deal in facts.

We collaborate widely and generously and deliver solutions with real impact.

CSIRO is committed to values-based leadership to inspire performance and unlock the potential of our people.


CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs.

, whether we are undertaking research, engaging with the public or nurturing future scientists in person or online. Source - CSIRO Child Safe policy 2023

Join us and start creating tomorrow today

How to Apply:

Applications Close:

18th July 2023, 11:00pm AEST.