Customer Experience and Feedback Specialist
3 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience and Feedback Officer. This exciting opportunity exists for a professional who is passionate about delivering exceptional customer service and resolving complaints in a timely and compliant manner.
Key Responsibilities- Manage and resolve complaints, including review, recording, and escalating as required
- Produce high-quality written correspondence for various audiences, including formal responses for the Minister's Office and Ombudsman
- Coordinate correspondence, briefing, and reporting functions for the Complaints Team
- Work collaboratively with the team to resolve day-to-day operations issues and achieve the contract's strategic objectives
- At least 2 years' experience in a customer resolution role is preferred
- Experience in complaints resolution within a government setting is highly regarded
- Strong conflict resolution abilities and compassion towards customers are essential
Programmed is a leading provider of operations and maintenance services across various industries. We value career development, flexibility, and employee wellbeing. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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Customer Experience and Feedback Specialist
1 week ago
Canberra, ACT, Australia Programmed Full time{"About The Opportunity": "Programmed is seeking a skilled Customer Experience and Feedback Officer to join our team in Fyshwick, ACT.This is an exciting opportunity to work on our high-profile Housing Contract, where you will be a crucial team member of the Facility Management QA and Customer Engagement Team.As a Customer Experience and Feedback Officer,...
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Customer Experience and Feedback Specialist
5 days ago
Canberra, ACT, Australia Programmed Full timeAbout the OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience and Feedback Officer. This exciting opportunity exists for a professional who is passionate about delivering exceptional customer service and resolving complaints in a timely and compliant manner.Key ResponsibilitiesManage and...
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Full Time Shop Assistant
1 week ago
Canberra, ACT, Australia Harris Farm Markets Full time{"h3": "Full Time Shop Assistant - Customer Experience Specialist", "p": ["At Harris Farm Markets, we're passionate about delivering exceptional customer experiences. As a Full Time Shop Assistant, you'll be the face of our store, providing top-notch service and addressing the needs of our wonderful customers.Your key responsibilities will include:*...
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Banking Consultant
2 weeks ago
Canberra, ACT, Australia ANZ Full timeAbout UsWe are a leading financial institution dedicated to delivering exceptional customer experiences and shaping a world where people and communities thrive.About the RoleAs a Banking Consultant in our Retail Banking division, you will play a key role in providing customers with a seamless banking experience. Your primary responsibility will be to meet...
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Technical Specialist
2 weeks ago
Canberra, ACT, Australia PuroClean Certified Restoration Specialist of Auburn Full timeAbout the RoleWe are seeking an experienced Technical Specialist to join our team at PuroClean Certified Restoration Specialist of Auburn. As a Technical Specialist, you will be responsible for providing technical leadership and expertise in Cisco networking and network security.Key ResponsibilitiesConfigure and manage Cisco routers, switches, and...
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Customer Banking Specialist
1 week ago
Canberra, ACT, Australia CommBank Full time{"title": "Customer Banking Specialist", "description": "About the RoleWe are a customer and community-focused network of branch colleagues who work together to create brilliant customer experiences that matter.Please note that rosters are predetermined. Before applying, ensure you are available to cover the following roster:25 hours per weekMonday - Friday:...
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Senior Customer Identity Specialist
1 week ago
Canberra, ACT, Australia Talent International Full time{"h1": "Senior Customer Identity Specialist", "p": "We are seeking a highly skilled Senior Customer Identity Specialist to lead the design, implementation, and optimization of a major customer identity and access management (CIAM) project within an Azure and AWS Cloud environment. The successful candidate will ensure that the solutions align with standards...
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Customer Experience Ambassador
2 weeks ago
Canberra, ACT, Australia dusk Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador at dusk. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and contributing to a positive and inclusive store environment.Key...
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Customer Experience Ambassador
6 days ago
Canberra, ACT, Australia dusk Full timeAre you passionate about delivering exceptional customer experiences and creating a warm and inviting atmosphere in a retail environment?We're seeking a talented Customer Assistant to join our dusk team in Canberra Centre, where you'll play a pivotal role in bringing our brand vision to life.Key Responsibilities:Deliver outstanding customer service, ensuring...
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Customer Experience Ambassador
1 week ago
Canberra, ACT, Australia dusk Full timeAre you passionate about delivering exceptional customer experiences and creating a warm and inviting atmosphere in a retail environment?We're seeking a talented Customer Assistant to join our dusk team in Canberra Centre, where you'll play a pivotal role in bringing our brand vision to life.Key Responsibilities:Deliver outstanding customer service, ensuring...
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Technical Specialist
2 weeks ago
Canberra, ACT, Australia PuroClean Certified Restoration Specialist Of Auburn Full timeAbout the RoleWe are seeking an experienced Technical Specialist to join our team at PuroClean Certified Restoration Specialist Of Auburn. As a key member of our managed services delivery team, you will work onsite with our clients, providing strong technical leadership, mentoring your teammates, and building positive relationships with clients and...
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Customer Experience Ambassador
2 weeks ago
Canberra, ACT, Australia ACT Government Full timeAbout the RoleACT Government is seeking a skilled and enthusiastic Visitor Services Officer to join our team at Canberra's most significant cultural tourism destinations. As a Visitor Services Officer, you will play a crucial role in ensuring that our visitors have an exceptional experience through exceptional customer service and interpretative...
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Senior Customer Identity Specialist
1 week ago
Canberra, ACT, Australia Talent International Full time{"h1": "Senior Customer Identity Specialist", "p": "We are seeking a highly skilled Senior Customer Identity Specialist to lead the design, implementation, and optimization of a major customer identity and access management (CIAM) project within an Azure and AWS Cloud environment. The successful candidate will ensure that the solutions align with standards...
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Technical Specialist
2 weeks ago
Canberra, ACT, Australia PuroClean Certified Restoration Specialist Of Auburn Full timeAbout the RoleWe are seeking an experienced Technical Specialist in Cisco Networking to join our team in Canberra. As a key member of our managed services delivery team, you will work onsite with our customer, providing strong technical leadership and mentoring your teammates.Key ResponsibilitiesConfigure and manage Cisco routers, switches, and...
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Customer Support Specialist
2 weeks ago
Canberra, ACT, Australia Arc Professional Services Pty Full timeExciting Entry-Level Opportunity at Arc Professional Services Pty **Job Summary:** We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team at Arc Professional Services Pty. As a key member of our ICT team, you will be responsible for providing exceptional customer support and service to our clients. **Key...
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Visual Merchandising Specialist
2 weeks ago
Canberra, ACT, Australia H&M Group Full timeJob SummaryWe are seeking a highly skilled Visual Merchandising Specialist to join our team at H&M Group. As a Visual Merchandising Specialist, you will play a key role in creating an inspiring and engaging store environment that drives sales and customer satisfaction.Key Responsibilities:Develop and implement visual merchandising strategies that align with...
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Technical Specialist
1 week ago
Canberra, ACT, Australia PuroClean Certified Restoration Specialist of Auburn Full timeAbout the RoleWe are seeking an experienced Technical Specialist to join our team in Canberra. As a key member of our managed services delivery team, you will work closely with our customers to provide strong technical leadership and support.Key ResponsibilitiesConfigure and manage Cisco routers, switches, and firewallsExperience with Cisco IOS, IOS-XE, ISE,...
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Operations Management Specialist
2 weeks ago
Canberra, ACT, Australia Talent International Full timePosition OverviewThe Operations Management Specialist plays a crucial role in overseeing and executing complex operational, administrative, and business support functions within a cohesive team environment. This position allows for a significant degree of independence, where the individual is expected to take initiative and make informed decisions regarding...
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User Experience Research Specialist
2 weeks ago
Canberra, ACT, Australia Ignite Recruitment Full timeAbout the RoleWe are seeking a highly experienced consultant to undertake a critical user research project aimed at optimising the functionality, usability, content design, and accessibility of a prominent governmental website.Key Responsibilities:User Recruitment:Identify and recruit a diverse range of participants from targeted audience groups.Schedule and...
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Home Lending Specialist
2 weeks ago
Canberra, ACT, Australia Commonwealth Bank Full timeAbout UsThe Commonwealth Bank is a leading financial institution dedicated to providing exceptional service to our customers. We are committed to helping individuals and families achieve their financial goals.Job SummaryWe are seeking an experienced Home Lending Specialist to join our team. As a Home Lending Specialist, you will be responsible for providing...