Head of Call Centre Marketing Operations

2 weeks ago


Surfers Paradise, Queensland, Australia AccorHotels Full time
Company Description


Accor Vacation Club is proudly owned by the Accor Group, a world-leading augmented hospitality group offering unique experiences in more than 5,100 hotels and residences across 110 destinations from luxury to economy.

At Accor Vacation Club we are in the business of providing 'holidays of a lifetime' to our members.

What's more, we are committed to providing a great lifestyle for our employees so they can achieve their work and personal goals in a fun and flexible working environment.


Job Description:


We are seeking a highly motivated and experienced Head of Call Centre Marketing Operations to lead our Call Centre team.

This is a challenging & rewarding opportunity to work in a dynamic and fast-paced environment with exceptional career growth opportunities.


What You Will Be Doing:

  • Development
& implementation

of outbound Call Centre sales strategies

that align with company goals & objectives.

  • Managing & overseeing a team of marketing & Call Centre representatives including recruitment
, training

, and performance

evaluation.

  • Design
& implement effective training

& recognition

systems to ensure staff are educated & coached in a consistent manor and in accordance with company guidelines.

  • Collaboration
with Sales teams to ensure alignment

of marketing strategies & customer satisfaction

  • Monitor
& analyse

marking metrics & KPI's to measure effectiveness of the Call Centre performance & adjust strategies as required.

  • Engage in cross department collaboration
to maximise

company strategy.

  • Create & sustain a workplace atmosphere
that is motivating

, professional

and positive.

Your Experience & Skills Include:

  • Excellent
communication, leadership & interpersonal skills.

  • Strong
analytical & problem-solving skills.

  • Ability to work under pressure & uphold effective
time management.

  • Experience
within an outbound Call Centre, or in Sales & Marketing management.

  • Ability to build effective relationships
with key stakeholders.

  • Strong
Microsoft Office skills.

  • Must hold valid Australian working rights.

What's In It For You:

  • Work Your Way
in a Full Time

position Monday to Friday.

  • Unlock worldwide benefits
in accommodation, dining, lifestyle & more.

  • Enjoy working just steps away
from the iconic Surfers Paradise beach front.

  • Work with the awardwinning and fastest growing global leader
in hospitality, Accor.

  • Enjoy bonuses
& incentives

in additional to your ordinary earnings.

If you are a self-motivated individual with a passion for enhancing effective marketing strategies, we would love to hear from you
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