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Head of Call Centre Marketing Operations
2 weeks ago
Accor Vacation Club is proudly owned by the Accor Group, a world-leading augmented hospitality group offering unique experiences in more than 5,100 hotels and residences across 110 destinations from luxury to economy.
What's more, we are committed to providing a great lifestyle for our employees so they can achieve their work and personal goals in a fun and flexible working environment.
Job Description:
We are seeking a highly motivated and experienced Head of Call Centre Marketing Operations to lead our Call Centre team.
This is a challenging & rewarding opportunity to work in a dynamic and fast-paced environment with exceptional career growth opportunities.
What You Will Be Doing:
- Development
of outbound Call Centre sales strategies
that align with company goals & objectives.
- Managing & overseeing a team of marketing & Call Centre representatives including recruitment
, and performance
evaluation.
- Design
& recognition
systems to ensure staff are educated & coached in a consistent manor and in accordance with company guidelines.
- Collaboration
of marketing strategies & customer satisfaction
- Monitor
marking metrics & KPI's to measure effectiveness of the Call Centre performance & adjust strategies as required.
- Engage in cross department collaboration
company strategy.
- Create & sustain a workplace atmosphere
, professional
and positive.
Your Experience & Skills Include:
- Excellent
- Strong
- Ability to work under pressure & uphold effective
- Experience
- Ability to build effective relationships
- Strong
- Must hold valid Australian working rights.
What's In It For You:
- Work Your Way
position Monday to Friday.
- Unlock worldwide benefits
- Enjoy working just steps away
- Work with the awardwinning and fastest growing global leader
- Enjoy bonuses
in additional to your ordinary earnings.
If you are a self-motivated individual with a passion for enhancing effective marketing strategies, we would love to hear from you
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