Reservations Payment Specialist

2 weeks ago

Surfers Paradise, Queensland, Australia Corporate Head Office Full time

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars.

The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces.

Accor thus has a portfolio of incomparable brands, led by more than 300,000 employees around the world. More than 65 million members benefit from the group's complete loyalty program, ALL - Accor Live Limitless.

_ Looking for a rewarding career opportunity? Tired of working late nights and overnight shifts? Longing for a better work-life balance? Look no further than our ALLRes and Customer Care team._


We are currently seeking detail-oriented customer service all-stars to join our dynamic and thriving inbound contact centre team based in Surfers Paradise.

Our

Reservations Payment Specialist play an integral role in our department with a typical day involving managing payment-related reporting procedures and diligently tracking and resolving payment issues with leisure, corporate and travel agent bookings, all while maintaining exceptional customer service standards and contributing to our guests' seamless booking experience.

Why choose us?

  • No latenight shifts or overnight work (latest shift ends at 7 PM on weekdays and work every second weekend)
  • Supportive Assistant Managers and Coaches to guide you towards professional success and personal growth
  • Benefit from discounted accommodation and food & beverage options at our wide range of hotels and resorts
  • Enjoy frequent team events and engagement activations on and offsite
  • Access our esteemed Learn Your Way training academy, opening doors to exciting new career opportunities within the leading hospitality industry

What will it take?

  • A cando attitude Our amazing coaches will mentor you every step of the way
  • Comfortable using various systems simultaneously to achieve a seamless guest experience
  • Comfortable outbound calling guests and taking payment details down correctly.
  • Strong attention to detail to accurately handle financial transactions and reporting.
  • Excellent communication skills to interact with team members, credit agents, and guests
  • Demonstrated ability to multitask and manage your time effectively
  • Proficiency in Microsoft Office (Word, Excel, Outlook), as well as other software packages
Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

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