Banquet Operations Manager

3 weeks ago

Surfers Paradise, Queensland, Australia Hilton Full time

Why you'll love Hilton

  • Endless career development opportunities, we are a global company with over 7,000 properties worldwide
  • Our culture is who we are, work with the #1 Hospitality Company, ranked by Great Place to Work
  • While you look after our guests, we look after you Access the industry's best Team Member Travel Program and see the world with Hilton
  • Discounts of up to 2550% on products and services in participating Hilton outlets
  • Comprehensive training and support for your new role
  • Access to Hilton University training, offering more than 3000 learning programs

What will you be doing?


As Banquet Operations Manager, you are responsible for managing all banquets and events in the hotel to deliver an excellent Guest experience.

You will be responsible for performing the following tasks to the highest standards:

  • Engage, motivate, train and develop team members to deliver the most reliable, friendly experiences for our guests
  • Ensure that service, food and meeting space presentation for all conferences and events are of the highest standard
  • Manage operating costs, identifying any areas for action
  • Maintain good communication and work relationships in all hotel areas and with external customers and supplier
  • Evaluate guest satisfaction levels with a focus on continuous improvement

What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Record of success in Events Operations, specifically the ability to deliver great guest experience, build a strong and knowledgeable team, control operating costs, and build customer loyalty
  • Exceptional communication skills
  • Excellent attention to details
  • Exceptional leadership skills to create a winning team
  • Banquets and Events Operations experience in a managerial position in a hotel, restaurant or conference centre environment
**Travel the world and grow your career with Hilton

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