Senior Claims Specialist

1 week ago


Melbourne, Victoria, Australia Safety People Full time
  • Lead strategic case management and interventions
  • Mentor and support case managers for operational excellence
  • Flexible hybrid working environment with comprehensive benefits

The Senior Claims Specialist will see you managing complex cases to ensure the best recovery and return-to-work outcomes. This role utilises advanced claims, injury, and return-to-work management skills, along with exceptional stakeholder management, to support injured workers and employers.

The specialist plays a crucial role in providing a critical service that significantly impacts injured workers during challenging times. Additionally, the role involves mentoring and supporting case managers, offering strategic and operational guidance as needed.

Key Responsibilities

  • Adopting a strategic and proactive approach to case management.
  • Attending and actively participating in claims reviews and clinical case conferences.
  • Assessing recovery and liability aspects in line with Victorian workers' compensation.
  • Guiding claims teams in complex scenarios and strategies for timely interventions.
  • Providing face-to-face support to injured workers, employers, and stakeholders.
  • Leading cohort-based claims strategies at various organisational levels.
  • Handling lead claims management for high-priority and complex cases.
  • Overseeing portfolio responsibilities to meet contractual obligations.

About You

The ideal candidate will have:

  • Resilience and perseverance
  • Advanced organisational and planning skills
  • Strong problem-solving and decision-making abilities
  • High attention to detail and accuracy
  • Excellent written and verbal communication skills
  • Strong customer service ethic
  • Effective negotiation and influencing skills
  • Flexibility and adaptability
  • A team-oriented mindset

Required Expertise

  • Extensive experience in Victorian workers' compensation claims management
  • Knowledge of medical and paramedical terminology and treatments
  • Strong understanding of the Workplace Injury and Rehabilitation Act 2015 and related regulations
  • Intermediate to advanced knowledge of ACCtion and Novus systems

Hybrid Working Arrangements

This organisation offers a hybrid working environment, balancing in-person collaboration with flexible location options to suit individual preferences and operational needs.

Employee Benefits

This organisation values its employees and offers competitive benefits, including:

  • Comprehensive onboarding and ongoing development resources
  • Global recognition platform for appreciation and rewards
  • Referral rewards for bringing in new talent
  • Flexible leave options, including purchased leave
  • Charitable and emergency services volunteer days
  • Employee Assistance Program for employees and their families
  • Novated leasing, discounted health insurance, paid parental leave, and more

Please express your interest in this role and press "Apply Now" to submit your resumes.



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