Senior Claims Consultant

1 week ago

Melbourne, Victoria, Australia Tal Services Limited Full time

Company Description

Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.

We're always looking for people who want to go further with us. People who do what's right, aim high, and work smart. Why not discover where we can go?

Job Description

The Senior Claims Consultant is responsible for the proactive management of a portfolio of complex life insurance claims in accordance with TAL's claims philosophy, claims handling procedures, policy terms & conditions and in accordance with the Life Insurance Code of Practice and other legislative and regulatory requirements. A key focus of this role involves providing a best-in-class customer and client (e.g. advisers, trustees, fund administrators) experience, including regular communication in relation to the status of claims and managing expectations, to deliver on quality health and claim outcomes.

Accountabilities include:

  • Manage a portfolio of complex life insurance claims in a proactive, cost-effective manner
  • Ensure accurate claim assessment in line with policy terms and conditions
  • Gathering and interpreting relevant information to form an appropriate claims strategy
  • Effective determination of correct benefit entitlement ensuring that legitimate claims are paid in a timely manner
  • Work collaboratively with Technical Specialists, Recovery & Support Specialists, Health Services and other stakeholders
  • Provide support to the team, through guidance on the claims management process, procedures, contract requirements
  • Role modelling effective case management and best practice portfolio management
  • On an as needs basis support the Team Manager with the development of less experienced Claims Consultants
  • Delivering exceptional customer service

Qualifications

  • Demonstrated experience in a similar role (involving life, lump sum, trauma and income protection claims assessment) in the Financial Services/Insurance Industry.
  • Relevant tertiary qualifications in a related field (Desirable)
  • Ability to build rapport and empathy with customers during difficult times
  • Medical, vocational or rehabilitation background (Desirable)

You're always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And, you value working together to find the best solutions for problems.

Additional Information

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don't check every box in the criteria above, we encourage you to apply today or get in touch with us here.

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

#LI-Hybrid #LI-Claims #InsuranceClaims

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

  • Senior Claims Consultant

    1 week ago

    Melbourne, Victoria, Australia Tal Services Limited Full time

    Company Description We've been protecting Australians for 150 years Your development plan guides your career with us​ Focus on customer service, achieving better health outcomes and driving thought leadership Welcome to This Australian Life. From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what...

  • Senior Technical Claims Consultant

    1 week ago

    Melbourne, Victoria, Australia Ensure Recruitment Full time

    Senior Technical Claims Consultant - Commercial Property Melbourne / Permanent What you will enjoy about this role:Being responsible for working on complex, large loss claims from $200k - $10 million Being the technical expert in the team and providing support to less experienced team members, coaching them through the process Managing a smaller portfolio...

  • Claims Consultant

    1 week ago

    Melbourne, Victoria, Australia Fuse Recruitment Full time

    Who will you be working with?An Underwriter with a rich history of serving commercial clients and a specialisation in strata insurance. As they continue to grow and expand, they're on the hunt for a dynamic and driven Claims Consultant to join their team.What are the benefits?Competitive salary and benefits packageComprehensive training Opportunities for...

  • Claims Consultant

    1 week ago

    Melbourne, Victoria, Australia Robert Walters Full time

    Claims Consultant - Professional Indemnity $130k - $140k p.a. Attractive salary package Our client is seeking a dedicated and empathetic Claims Consultant specialising in Professional Indemnity.This role offers an exciting opportunity to manage professional risk indemnity claims, providing a full legal defence and/or resolution of all claims.The successful...

  • Claims Consultant

    1 week ago

    Melbourne, Victoria, Australia Robert Walters Full time

    Claims Consultant - Professional Indemnity$130k - $140k p.a. + Attractive salary packageOur client is seeking a dedicated and empathetic Claims Consultant specialising in Professional Indemnity. This role offers an exciting opportunity to manage professional risk indemnity claims, providing a full legal defence and/or resolution of all claims. The successful...

  • Claims Consultant

    1 week ago

    Melbourne, Victoria, Australia The Andersen Partnership Full time

    Our client, a leading specialty insurance underwriting agency that provides innovative and tailored insurance solutions to clients in Australia, with a focus on excellence and a commitment to delivering outstanding service are looking for an experienced Claims Consultant to join their commercial team in Melbourne.As a Claims Consultant, you will be...

  • Claims Consultant

    1 week ago

    Melbourne, Victoria, Australia ROBERT WALTERS AUSTRALIA Full time

    Claims Consultant - Professional Indemnity Save job Contract type: FULL_TIME Focus: Insurance Salary: AUD130,000 - AUD140,000 per annum + Attractive salary package Workplace Type: Hybrid Experience Level: Associate Contract type: FULL_TIME Specialism: Banking & Financial Services Focus: Insurance Industry: Insurance Salary: AUD130,000 - AUD140,000...

  • Claims Consultant

    1 week ago

    Melbourne, Victoria, Australia Robert Walters Full time

    Claims Consultant /001) Melbourne, Australia Job Summary/Introduction We are seeking a dedicated and empathetic Claims Consultant to join our dynamic team.This role is perfect for someone who thrives in a fast-paced environment, has a keen eye for detail, and is committed to providing exceptional customer service.As a Claims Consultant, you will be...

  • Claims Consultant

    1 week ago

    Melbourne, Victoria, Australia Robert Walters Full time

    Claims Consultant /001)Melbourne, AustraliaJob Summary/IntroductionWe are seeking a dedicated and empathetic Claims Consultant to join our dynamic team. This role is perfect for someone who thrives in a fast-paced environment, has a keen eye for detail, and is committed to providing exceptional customer service. As a Claims Consultant, you will be...

  • Claims Consultant

    1 week ago

    Melbourne, Victoria, Australia Robert Walters Full time

    Claims Consultant /001)Melbourne, Australia Job Summary/IntroductionWe are seeking a dedicated and empathetic Claims Consultant to join our dynamic team.This role is perfect for someone who thrives in a fast-paced environment, has a keen eye for detail, and is committed to providing exceptional customer service.As a Claims Consultant, you will be responsible...

  • Claims Consultant

    1 week ago

    Melbourne, Victoria, Australia SustainAbility Full time

    Join a Top Superannuation Fund as a Claims Consultant Manage a portfolio of life insurance claims proactively

  • Claims Consultant

    1 week ago

    Melbourne, Victoria, Australia Allianz Popular SL. Full time

    Claims Consultant - Club Marine | Victoria Bayside and Melbourne CBDFull-time permanent opportunity with great staff benefitsHybrid and Flexible working arrangementsClub Marine is Australia's premier Marine Pleasure Craft insurer, and industry partner, and a member of the Global Allianz Group. When you work at Allianz, your part of a strong global insurer,...

  • Claims Consultant

    1 week ago

    Melbourne, Victoria, Australia Allianz Popular SL. Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Area of Expertise: Customer Services & Claims Unit:Allianz Australia Employing Entity:ALLIANZ AUSTRALIA SERVICES PTY LTDJob Type: Full Time or Part Time Employment Type: Permanent ID: 48962 Claims Consultant - Club Marine...

  • Consultant, Claims

    1 week ago

    Melbourne, Victoria, Australia NAB - National Australia Bank Full time

    Work type: Fixed term Full timeLocation: NSW- Sydney CBD, QLD- Brisbane inner, VIC- Melbourne CBDIt's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your...

  • Claims Consultant

    1 week ago

    Melbourne, Victoria, Australia Allianz Popular SL. Full time

    Claims Consultant - Club Marine | Victoria Bayside and Melbourne CBDFull-time permanent opportunity with great staff benefits Hybrid and Flexible working arrangements Club Marine is Australia's premier Marine Pleasure Craft insurer, and industry partner, and a member of the Global Allianz Group. When you work at Allianz, your part of a strong global insurer,...

  • Claims Consultant

    1 week ago

    Melbourne, Victoria, Australia Allianz Popular SL. Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:Area of Expertise: Customer Services & ClaimsUnit: Allianz AustraliaEmploying Entity:ALLIANZ AUSTRALIA SERVICES PTY LTDJob Type: Full Time or Part TimeEmployment Type: PermanentID:48962Claims Consultant - Club Marine |...

  • Claims Consultant

    1 week ago

    Melbourne, Victoria, Australia SustainAbility Full time

    An opportunity to join a leading Superannuation fund as a Claims Consultant You will be responsible for the proactive management of a portfolio of life insurance claims for valued members. Key Responsibilities: Gather and interpret relevant information to form appropriate claims strategies and effectively determine correct benefit entitlements, ensuring...

  • Claims Consultant

    1 week ago

    Melbourne, Victoria, Australia Allianz Popular SL. Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:Area of Expertise:Customer Services & ClaimsUnit:Allianz AustraliaEmploying Entity:ALLIANZ AUSTRALIA SERVICES PTY LTDJob Type:Full Time or Part TimeEmployment Type:PermanentID:48962Claims Consultant - Club Marine | Victoria...

  • Claims Consultant

    1 week ago

    Melbourne City Centre, Victoria, Australia Robert Walters Full time

    Our client is seeking a dedicated and empathetic Claims Consultant specialising in Professional Indemnity. This role offers an exciting opportunity to manage professional risk indemnity claims, providing a full legal defence and/or resolution of all claims. The successful candidate will be part of a team that values collaboration, commitment and...

  • Senior Claims Service Consultant Liability

    1 week ago

    Melbourne, Victoria, Australia Collaw Full time

    Senior Claims Service Consultant - Liability | Sydney/Melbourne/Adelaide/BrisbaneAt Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our...