Claims Specialist

1 week ago

Melbourne, Victoria, Australia Newpath Recruitment Pty Ltd Full time
Excellent salary package

  • Growth and progression opportunities
  • Excellent company culture
We are currently working with an Australian owned brand with a national footprint that is continually growing.

They have a current need for an in hour claims specialist to handle a broad range of general insurance claims.


THE ROLE
The Claims Officer role
***provides an opportunity to make an impact in an area of our industry that is focused on helping people and supporting them at the time of a loss.

This role is pivotal to our team's success and will require you to:

  • Oversee and action claims in conjunction with our support team/internal claims administrators and Advisers
  • Provide professional claims handling service to our clients and deliver a highlevel client experience throughout the entire claims process
  • Use your skills to resolve insurance claims in a timely manner, trying to minimise overall impact to the client
  • Work closely with our Account Executives to negotiate settlements on behalf of the client
  • Liaise and engage with all relevant stakeholders and third parties to ensure that outcomes are achieved promptly for the benefit of the client
  • Manage the expectations of clients, insurers, assessors, claims preparers, building consultants and various repairers
  • Assist clients with arranging emergency repairs
  • Assist with redeveloping and implementing the business' claims process
  • Investigate complaints and/or issues and work with the management team to report and resolve
  • Act within legislative requirements

ABOUT YOU

  • Demonstrated experience in managing Commercial Insurance Claims, particularly Property, Liability, Construction, Engineering, Strata and Motor/Plant
  • Knowledge and understanding of the principles and procedures for managing insurance claims
  • Responsive and collaborative with a proven commitment to individual and team outcomes
  • An individual who prides themselves on providing an excellent customer experience throughout all interactions with the client
  • Good attention to detail
  • Excellent written and verbal communication skills
  • Sound analytical and problemsolving skills with the ability to assess and provide solutions
  • Good time management and prioritisation skills
  • Ability to effectively manage the expectations of clients, insurers and other stakeholders
  • Empathetic and supportive approach to dealing with clients
  • Broad knowledge of general/commercial and domestic insurance products
  • Sound knowledge of Microsoft Outlook, Word, Excel and the ability to learn and use various insurer systems and portals
  • Knowledge of claims regulations and legislations
  • Have your Tier 1 Insurance Broking Compliance or Diploma of Insurance Broking,

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